Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Lmar
Level 8

Channel 12 audio

Audio on the channel 12 live stream is not working. The other channel 12 videos are fine, just the live stream. This is happening when using Roku.
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7 Replies
saf6rp
Level 8

Re: Channel 12 audio

I'm having the same issue, serving for a solution.
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Lmar
Level 8

Re: Channel 12 audio

I haven't had any luck fixing this. Please let me know if you do.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Channel 12 audio

Hi,

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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saf6rp
Level 8

Re: Channel 12 audio

I emailed news 12 and they emailed me back. They know about the issue and are working on the fix.

Lmar
Level 8

Re: Channel 12 audio

Thanks!

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Lmar
Level 8

Re: Channel 12 audio

I emailed Channel 12.. Here's their response:

 

We are aware, and working to resolve the streaming issues. There is a bug in the feed that we will address as quickly as possible.

 

A fix was deployed for Fire Stick, recently.  We expect to follow with a fix for Roku very quickly.

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Kitkat60
Level 7

Re: Channel 12 audio

Still no sound on News 12.

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