Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
@Saw5045 wrote:Thank you so, very much! I know your info starts with ac! I sincerely appreciate your kindness & help! I’m in the middle of taking care of it now! I certainly appreciate ALL of your kindness, seems individuals do not usually respond as quickly as you did! After I finish this I’ve got to see if I can successfully figure out how to get this device to STOP pulling on our iPhone’s hotspots! We’re having extreme difficulties with our WiFi, we have a secured XFINITY available to use until they’ve figured out the use with ours! Any chance of getting helpful advice from you, perhaps please? I’d be extremely grateful!
You caught me just as I'm heading to bed. 
I don't know what model Roku you have, but they all support the more common 2.4 GHz radio band for WiFi, and a few also support the 5 GHz band. If your Roku can see your Xfinity wireless but can't connect to it, check the password it uses. If it contains anything other than letters (upper or lower case) or numbers, it won't work on Roku. For whatever reason Roku players can't connect using a password that has special characters.
If the Roku doesn't see it at all, perhaps it's only enabled on 5 GHz, and your Roku doesn't support it. Every router I've ever seen that has 5 GHz also has 2.4 GHz, so you can check to see if it's enabled. I have never played with an Xfinity router/modem, so I can't say where or how to check those settings. Perhaps someone else here that uses Xfinity can be of some assistance.
