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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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LoriTS
Level 7
‎03-22-2020 11:39 AM

Changing users on Amazon Prime

I have a Roku Premiere. While I was away, my pet sitter signed in to his amazon prime account on my Roku. He shut down his prime account so now I get a message that I need to pay my bill if I want to use prime. What I really want to do is log him off and log myself on, but I can't find a way to do that. Amazon says it's a Roku issue. Not finding anything under Roku settings that addresses this. Please help! Thanks!

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atc98092
Level 20
‎03-22-2020 11:55 AM

Re: Changing users on Amazon Prime

The login is within the Prime channel app itself, not in the Roku OS. Probably the simplest way to remove his account is to remove the channel, reboot the Roku (don't forget this step), then reinstall the Prime channel. That will require a fresh login. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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