I am trying to change the Hulu account that I originally setup on my Roku Express and I did a factory reset (and not choosing Hulu as one of the channels that I currently subscribe to) but when I pushed the Hulu button on the remote it automatically brought up the account previously entered...Is there anyway to remove that account (it’s my sister’s and I want to add my own)?
This is what I did. Go into Hulu on Roku> then arrow over to the account which are initials in a circle. Click that and will give you option to log out of that Hulu account. Tap yes that you are sure. You will be able to sign in with the account you prefer to use.
Advice given by those who haven’t done it doesn’t work. Will SOMEONE FROM ROKU PLEASE ADDRESS THIS!!
Hi @Stef3632,
We appreciate you reaching out to us.
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.
Thanks for your patience regarding this issue.
Best regards,
Mary
Thank you so much!! This has been driving me crazy!!
Roku support was unable to help me. But you seem excited were you able to solve this?!
Hey there,
Not being able to get logged in to your account sounds frustrating but maybe we can point you in the right direction to get this sorted out. Channels on Roku are developed and maintained by the channel developers themselves. We suggest reaching out to Hulu's customer support team here, https://help.hulu.com/s/ to get more information about their channel on our platform.
Hope this information helps!