Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Arroyo05
Level 7

Certain applications no longer work after power outage.

My power had gone out while I was using my Roku TV and had shut it down. When I got it back on and tried to access YouTube, it would send me back to the menu. The same thing happened with most of my other applications.

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2 REPLIES 2\
StreamerUser
Community Streaming Expert

Re: Certain applications no longer work after power outage.

You didnt mention your Roku TV model # and firmware version: Settings/System/About

Known solutions/workarounds for YT and other apps not loading:

1) Check for updates (Settings/System/System updates/Check now) - try again

2) Change your Theme to the Roku Default (Settings/Theme/Restore default theme) - try again

3) Change your Screensaver to a Roku clock (Settings/Theme/Screensavers) - try again

4) Remove YT app, RESTART ROKU (Settings/System/Power/System restart), Add YT app - try again

5) Network connection reset (Settings/System/Advanced system settings) - try again

6) Completely unplug power from Roku for 10-15 minutes - try again

7) Factory reset (Settings/System/Advanced system settings) <--- last resort

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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demsd
Level 13

Re: Certain applications no longer work after power outage.

Rebooting won't matter since the device would have done so on it's own. You might need to remove the channels, reboot, then add them again.

Roku Ultra 4670X
40" TCL Roku TV
50" TCL Roku TV
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