Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

Re: Cbs all access issue

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The shows would play and 10mins before the end the show will advance to another.  I reset the Roku re installed the app and it keeps on doing this.  I contacted CBS and never got an answer.  This all started at the end of the year. Help!

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Level 8

Re: Cbs all access issue

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I am having the same issue and for me anyway, it has to do with Parental controls for CBS and only on Roku. Works fine on laptop WIndows 10 and on Firestick. On roku with Parental controls on (doesn't seem to matter the level), you select the content and it spins the blue circle for may 1 second then totally kicks out of the App back to Roku main. WIth the parental controls off, I can access anything.  I have challenged CBS but so far nothing done. This issue will certainly have me reconsider going to a yearly offer since I really do like multiple shows on CBS all Access.

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Level 8

Re: CBS all access isnt working.....

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I've done this three times without success.  CBS access works on all other devices ( ipad etc)  The Roku on my TV is the only one that I have this problem. It cuts off at the last 10 mins of the program and starts another.

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Level 13

Re: CBS all access isnt working.....

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Not sure if it was mentioned, but have you gone to the settings for the app and turned Autoplay to OFF?

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Level 7

Re: CBS all access isnt working.....

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When I push the * button I don’t have the option to remove the cbs all access channel for reinstalling. 

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Level 8

Re: CBS all access isnt working.....

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Me either, just "manage". My Roku account shows CBS all access as active, free for a month. If I login CBS, it asks me to sign up. Don't want to uninstall, I'd probably lose my free month. On Roku, just keeps kicking me back to sign up screen. 

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Level 7

Never got cbs all access promotion when I purchased Roku Ultra

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Greetings,

I Purchased a Roku ultra with the promise of CBS all access, which I have not been able to use. How do I access this promotional subscription?

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Level 8

Re: Never got cbs all access promotion when I purchased Roku Ultra

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Did you look at offers under your Roku account? Need to access your account through the web and not the device

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Level 8

Re: Never got cbs all access promotion when I purchased Roku Ultra

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I subscribed on Roku, but would never let me login, just sent me back to promo buttons (on Roku account it showed I was activated). So I hit "manage" and deleted account. Then I signed up on CBS website. Now I can login with Roku. Very strange. I have until April 24, can cancel anytime. 

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Level 7

Re: Cbs all access issue

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I have been experiencing issues with CBS All Access since January and they are still not resolved.  First live streaming wouldn't work.  Worked with CBS help desk; it would work for a week or two then stop again.  Next I could not watch any show for longer than 28 minutes.  At that point the screen goes gray, says there is an error then blacks out.  I have restarted everything, updated, rebooted, deleted and reinstalled; even replaced the router and increased streaming speed but CBS All Access still doesn't work.  VERY frustrated and ready to try something else.  Does anyone know if CBS will work using the Amazon Fire Stick?

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