Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Re: CBS all access isnt working.....

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I have an Element Roku tv and this channel doesn't have the option to remove the channel. I find that odd! There is a "manage subscription" option in its place. When going there it only gives the option to cancel subscription or leave unchanged, exit. What do you suggest now? Channel is NOT loading as mentioned by prior person. Not a good experience seeing as I'm a new subscriber. 

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Level 7

Re: CBS Channel

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I paid for a year subscription to cbs all access that doesn't expire til August 2020.  Therefore, I will be contacting cbs all access by phone tomorrow if it has not corrected itself by then.  I created a new trial sub on Prime video as well to finish watching "Tell Me A Story" then cancelled the trial.

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Level 7

Re: Cbs all access issue still!!

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It must be a CBS All Access issue, not a Roku issue. It will not load on Roku or Firestick.

Finallygot a message on both platforms that they are experiencing "technical difficulties".

Edit: All Access app also won't load on Android, so this is definitely a CBS All Access problem!

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Level 7

Re: Cbs all access issue still!!

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Exactly the same here. The reinstall “fix” is no fix. Works fine on the computer.

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Level 7

Re: Cbs all access issue still!!

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The only Thing that worked for me was to launch the Roku remote app on my iPhone and launch CBS all access from the Roku remote app on my iPhone and it works. The key is you have to use the Roku app to launch it from your iPhone to your TV

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Level 7

Re: CBS all access isnt working.....

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Unfortunately, "Remove channel" is not an option when selecting the CBS All Access tile.  There is an option to "cancel subscription", but that seems a bit complicated, being as how, I would need to go through the whole signing up again.  Any better ideas?

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Level 7

Re: Cbs all access issue

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The only Thing that worked for me was to launch the Roku remote app on my iPhone and launch CBS all access from the Roku remote app on my iPhone and it works. The key is you have to use the Roku app to launch it from your iPhone to your TV

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Level 7

Re: CBS all access isnt working.....

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This doesn’t work. The only Thing that worked for me was to launch the Roku remote app on my iPhone and launch CBS all access from the Roku remote app on my iPhone and it works. The key is you have to use the Roku app to launch it from your iPhone to your TV

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Level 7

Re: CBS all access won’t load

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Mine is doing the same thing, just started yesterday. I was able to get it to play using my Roku phone app but an error pops up about a minute into anything I try to watch. I can see and hear the program still playing behind the error overlay so the error itself is an error. 

I did the "remove app" then "system restart" then "reinstall app" method recommended in a different thread and that did nothing. 

I am upset. This leaves me in the ridiculous position of having to cast from my phone to watch TV on a Roku that is only two months old. It's absurd. CBS ALL ACCESS is one of my go-to apps and I need it to work.

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Level 11

Re: CBS all access won’t load

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Since CBS makes and maintains this channel, have any of you reached out to them for help?

https://cbsi.secure.force.com/CBSi/submitcase2?template=template_aa17&referer=cbs.com/aa&categories=...

I also note that if I click on the Twitter button, their feed indicates that they were experiencing issues during the timeframe of the posts here stating it wasn't working:

https://twitter.com/cbsaahelp

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