Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Re: CBS Channel

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Hi...on home screen on Roku.

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Level 7

Re: CBS all access isnt working.....

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CBS says to contact roku

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Level 7

Re: Cbs all access issue still!!

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The issue between cbs all access and Roku was in November. As of February  10,2020- when I click on CBS all access, it looks like it’s buffering then sends me back to the page with all my channels. I uninstalled and turned my tv off and then back on, reinstalled CBS all access, and much to my dismay it still is not working 

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Level 7

Re: CBS all access isnt working.....

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When I press the * it doesn't have a choice to remove the channel.

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Level 7

Re: Cbs all access issue still!!

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I'm having the exact same issue and I tried it on my Roku box, computer and phone app - all down.  CBS AA was working about 45 minutes ago because I was streaming a show and then when the show ended, it didn't start up the next episode.  Tried multiple times to restart CBS AA and it is currently down.  Hopefully, it gets fixed soon.

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Level 7

Re: CBS Channel

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I’m having this problem too.  The only way to remove the channel was to cancel the subscription.  Then it let me remove it.  I restarted, and reinstalled the app.  SAME PROBLEM.  Since my sub was cancelled I had to start a new sub on Amazon just so I could watch Star Trek. 

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Level 7

CBS all access won’t load

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I was just on the cbs all access app earlier today now it won’t load. Just sits there and spins. Then sends me back to home screen

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Level 7

Re: CBS all access isnt working.....

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This information would be wonderful if I was offered the option to remove the channel. The other apps in my tcl Roku tv have ‘remove channel’ as the third option down from the top. My cbs app doesn’t even display this as a viable option when I press *. 

So now what??

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Re: Cbs all access issue still!!

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It is not working for me either

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Level 7

Re: CBS all access won’t load

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Same Problem here.  Amazon Prime loads it OK.

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