Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Reported playback problems on 3/1/20--still not fixed--in theory, on 3/10 this was escalated--still no help from CBS (I had already uninstalled and resinstalled CBS app on my roku) highly aggravating! What is the problem at CBS? Not having issues on other Roku channel apps
Hello, we are unable to watch any show on the CBS All Access app on the screen it displays a play back error. I have restarted the Roku and restarted my Router, still doesn't work. I have also removed and reinstalled the app, still doesn't work, I have even canceled my subscription and signed up for a new one and still didn't work. And I have contacted CBS All Access about this and they say they are looking into it, but do you have any suggestions?
Yes they told me that too. For $29.99 at Best Buy or Wal-Mart you can find out for yourself. Unwrap it carefully, if it doesn't fix your problem take it back. I can only say it took care of all my issues.