Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Re: Cbs all access issue

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I have had cbs all access for about a year and it has never played on my roku. It bumps me totally off the roku and restarts it or it simply plays the words and the video stops. I have called cbs and they are saying I need to do an update on my app on my roku but the roku will not allow me to update the app. I have Version 3.3 And I need version 4.something. How do I update the app on my model 3050x-roku 2xd?  Roku does not give me the option. I’ve tried deleting and reloading the app; deleting the app, restarting roku...reinstalling the cbs app and nothing will work to update this silly app. 

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Level 21

Re: Cbs all access issue

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@Mom2hem wrote:

I have had cbs all access for about a year and it has never played on my roku. It bumps me totally off the roku and restarts it or it simply plays the words and the video stops. I have called cbs and they are saying I need to do an update on my app on my roku but the roku will not allow me to update the app. I have Version 3.3 And I need version 4.something. How do I update the app on my model 3050x-roku 2xd?  Roku does not give me the option. I’ve tried deleting and reloading the app; deleting the app, restarting roku...reinstalling the cbs app and nothing will work to update this silly app. 


I didn't believe that player supported CBS All Access, but surprisingly it is listed on the CBS support page. However, that player is no longer supported by Roku (as of Sept last year if I recall), so doesn't receive Roku OS updates. It's possible that it requires a newer version of the Roku OS to work correctly, and that's something you'll never get on your Roku. You can't force an update of either the Roku OS or any channel. They have to be made available for your device and your version of OS.

The 3050 was released in July 2011, and is extremely underpowered for most modern Roku channels. I have a 3100, which is virtually identical to yours, and I stopped using it two years ago because it couldn't run some channels.

Looking at the Roku supported device list on the CBS page, I see they haven't listed any models newer than the Roku 3. That implies they haven't updated their list since 2013 or '14. My guess is your player is no longer supported and CBS has never updated their list. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: Cbs all access issue

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Thank you so much!  I’ve searched for over two hours for a solution. I really appreciate it!  Very very much. Guess I’ll have to invest in the latest roku. 

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Level 8

Re: Cbs all access issue

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I was gonna say I don’t know if an older model is the reason For your issues as I’ve had the same Roku players for many years... I think I got them over 5 years ago , but I just checked and they are model 4200,(x or something) . So yeah now I’d agree a 3100 series must be quite old and probably the issue , or definitely not helping .

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Level 7

Re: CBS all access isnt working.....

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I am having this issue. I am not given the option to uninstall the app. I can cancel my subscription or move the app, but no option to "Remove App" is given. ???????

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Level 21

Re: CBS all access isnt working.....

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@hazen wrote:

I am having this issue. I am not given the option to uninstall the app. I can cancel my subscription or move the app, but no option to "Remove App" is given. ???????


I believe CBS has their app configured that you can't delete it without signing out, although that's not what I'm seeing on my Ultra 4670. I had never logged into CBS on this player, so when I checked it had the option to remove the channel. I then logged into the channel, and again checked. It still shows Remove channel as an option. 

I did check in the settings and you can log out of your CBS account and that might allow removing the channel. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: CBS all access isnt working.....

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@hazen , I was having the same issue.  You actually have to cancel your subscription before it allows you to remove the channel.  They must have it set up that way so folks won't remove the channel thinking that cancer's the subscription.  Once you cancel the option to remove the channel will appear.  I was so sick of the way Roku interfaces with this app I cancelled my CBS subscription.  I tried to then subscribe directly through CBS and it would not allow me. A MESS! 

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