Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

Re: Cbs all access issue

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atc 98092

Dan,  

Glad they updated the software finally. I too have an Ultra. Do you use the CBS all Acces parental controls? I had dropped CBS because the App ceased to offer me the parental password override. It still worked on laptop or AMazon fire stick, but on Roku it would dump me out of the app if I selected an original like "Interrogation" if I selected while the parental password portion was on? Do you know if that was fixed on the newest software?

 

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Level 21

Re: Cbs all access issue

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No idea what was fixed/changed. I used it on my 4640 for several hours yesterday watching NCIS without a problem. 

Just adults in the house, so have never touched the parental settings, sorry. Smiley Happy

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: Cbs all access issue

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stand alone roku is with 9.1 build 5006 is a 3100xs

 

LOL...  i had one of the first gen roku's, now retired ....  i thot this 3100 would last along time ..  guess i was fooled !     perhaps time to retire it as well...  however ... my new onn 32" bulit in roku will still not stream cbs well..

 

my cbs build is :

3100xs -     version 3.3 bulid 20200309

on my onn -   version 3.4  build 20200414

 

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Level 21

Re: Cbs all access issue

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@Carl-J wrote:

stand alone roku is with 9.1 build 5006 is a 3100xs

 

LOL...  i had one of the first gen roku's, now retired ....  i thot this 3100 would last along time ..  guess i was fooled !     perhaps time to retire it as well...  however ... my new onn 32" bulit in roku will still not stream cbs well..

 

my cbs build is :

3100xs -     version 3.3 bulid 20200309

on my onn -   version 3.4  build 20200414

 


Oh yeah, the 3100 (Roku 2 XS) is really outdated and no longer supported. I have one in the bottom of my desk drawer, and have no clue what happened to the other one. Smiley Very Happy I have no doubt it is incapable of playing CBS All Access. That box is just way too low on power. I'm surprised that CBS even permits it to be installed on a box that old. Another example is YouTube. Yes it is installed and will play. But it is extremely slow and will suddenly freeze and reboot the Roku. Time for a replacement. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: Cbs all access issue

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Hello Everyone,

I have been back and forth by phone and email with CBS for two months and they can't give me a solution to this issue (buffering, show stopping, getting kicked back to the Roku home screen when trying to watch a show). I've uninstalled, reinstalled, restarted, speed tested, checked for updates, they keep giving me the same canned solutions that don't work. I finally decided to cancel CBS All Access because it shouldn't take 3 hours to watch a one hour show. My subscription lasts a few more days and I will try to get through the rest of Discovery. CBS and ROKU should be ashamed and publicly humiliated for this piss poor service to paying customers. Roku is a huge platform, you'd think they would be invested I'm fixing the problem. Good luck to you all! I'm sick of trying. CBS/Roku will no longer receive my funds.

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Level 11

Re: Cbs all access issue

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Since you are having trouble with the CBS AA app, there is the possibility of using another app (and a CBS AA subscription through them) to watch CBS AA -  Amazon offers CBS AA, as does Apple, which you can then watch through the Prime and Apple TV apps, respectively.

Additionally, you can even link your Apple TV-based CBS AA subscription to your CBS/CBS All Access profile, thus allowing you to watch/use any CBS AA content on the actual CBS AA app too, should you so choose.

Thus you have the ability to get access to CBS AA using either app (Apple TV or CBS AA), with preferred quality (CBS AA on Apple TV supports Dolby Vision/HDR) and/or UI, etc.

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Level 7

Re: CBS all access isnt working.....

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There is no option to remove the cbs all access channel on my roku.  

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Level 21

Re: CBS all access isnt working.....

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@mekellj wrote:

There is no option to remove the cbs all access channel on my roku.  


While I have never done it, the information is you have to log out of the channel first, then the remove option is there. You log out of the channel from within it in the settings menu.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: Cbs all access issue

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I have the same exact issue. I’ve also started it again to no avail. CBS won’t do anything about it.

I’m canceling the subscription

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Level 7

Re: CBS all access isnt working.....

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If you purchase the application directly from CBS you won’t be able to remove it from the Roku. That happened to me with another application. You’d have to call CBS and cancel and then re-subscribe if you want to. You can only remove on Rocco what you purchased through Roku directly. 
it’s frustrating to know that a lot of people are having this problem and CVS doesn’t care about it. Maybe if everybody would cancel their subscription they might do something about it. I thought it was because my Roku is older but I think it’s just a glitch in the system.

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