Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Captions won't stay off

I have an older Roku puck and newer Roku stick and on both I can not keep the captions turned off. Each time I start to watch a show on a channel captions appear at the bottom and I have to go back to the home page and turn it off in the settings.

0 Kudos
1 Reply
Roku Employee
Roku Employee

Re: Captions won't stay off

@ruger_man 

Thanks for the post.

Can you please provide us with more information regarding the issue you are experiencing? What channel are you experiencing this issue? Is it only on this channel that you see this, or does this happen on all channels?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos