Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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TarryD
Level 7

Captions on peacock network?

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Anyone have any tips? I can't make it work

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MaryFranco
Roku Employee
Roku Employee

Re: Captions on peacock network?

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Hi @TarryD,

Thanks for the inquiry.

We would recommend taking a look at our Support page for more information regarding enabling closed caption: How do I enable closed captioning? - Roku

Please keep us posted if you need further assistance or clarification.

Thanks,

Mary

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MaryFranco
Roku Employee
Roku Employee

Re: Captions on peacock network?

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Hi @TarryD,

Thanks for the inquiry.

We would recommend taking a look at our Support page for more information regarding enabling closed caption: How do I enable closed captioning? - Roku

Please keep us posted if you need further assistance or clarification.

Thanks,

Mary

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GsaC45
Level 7

Re: Captions on peacock network?

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We are having the same problem.  Select subtitles during playback, but nothing comes up.

It doesn’t appear to be a Roku issue, it’s the App, so the tips being offered don’t help. 

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GsaC45
Level 7

Re: Captions on peacock network?

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Does not help

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MaryFranco
Roku Employee
Roku Employee

Re: Captions on peacock network?

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Hi @GsaC45,

Thanks for the update.

Please be noted that some channel manages its own content programming, including closed captions on contents. Reach out to the channel If changing the captions on the Roku settings does not resolve the issue. 

You can reach Peacock support here: www.peacocktv.com/help 

Thanks,

Mary

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