Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Cant find prime video app in my roku streaming stick model 3600. Please help

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I couldnt find prime video app in my streaming stick 3600. Please help. I tried restarting the device.

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Roku Employee
Roku Employee

Re: Cant find prime video app in my roku streaming stick model 3600. Please help

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@Sojanpaul198 

Thanks for the inquiry.

Where are you currently located?

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your Roku device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 

You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Cant find prime video app in my roku streaming stick model 3600. Please help

Jump to solution

@Sojanpaul198 

Thanks for the inquiry.

Where are you currently located?

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your Roku device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 

You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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