Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Alex1234
Level 7

Cant find HBO or HBO Max on my channel list at all

HI

 

I have Roku Express. I cant find HBO or HBO Max channel at all either on TV or on app. If I do a search says not found. Can anyone help please.

 

Regards

 

Alex

 

 

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5 Replies
Strega
Level 15

Re: Cant find HBO or HBO Max on my channel list at all

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Alex1234
Level 7

Re: Cant find HBO or HBO Max on my channel list at all

Hi

 

That link doesn't work, It gets converted to this https://channelstore.roku.com/en-gb/browse

 

That just shows featured channels with no HBO listed

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andyross
Level 16

Re: Cant find HBO or HBO Max on my channel list at all

Which model number of Express? You can find it in the about screen if you don't have the original box. It's possible you may have an older model that is not supported. I also have to assume you are in the US?

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Alex1234
Level 7

Re: Cant find HBO or HBO Max on my channel list at all

Model is 3930EU - Roku Express

 

Im in the UK

 

Id be gutted if its not supported as I thought all could get HBO

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atc98092
Community Streaming Expert

Re: Cant find HBO or HBO Max on my channel list at all


@Alex1234 wrote:

Hi

That link doesn't work, It gets converted to this https://channelstore.roku.com/en-gb/browse

That just shows featured channels with no HBO listed


That indicates you are in Great Britain. Apparently Max isn't available there. And just because it might be available on other devices doesn't mean it is available on Roku. That's under the control of HBO, not Roku. Only HBO can make a channel available in a particular geographic location.

Dan

Roku Community Streaming Expert

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