Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Christyloves7
Level 8

Cant enter pin when renting movies

A few days ago I rented movies from the movie store. No issues. Last night, attempted to rent 2 more and when I get to where you enter your pin to rent, it wont allow me to get into the keypad. I can only scroll up and down. How do I fix this?

12 REPLIES 12\
atc98092
Community Streaming Expert

Re: Cant enter pin when renting movies

If you haven't rebooted your Roku recently, you might try that. You could also try using the Roku app if you have an iOS or Android device. The app allows you to use a virtual keyboard to enter stuff. 

I've never used a PIN on my account, so not familiar with the on-screen functions. 

Dan

Roku Community Streaming Expert

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Christyloves7
Level 8

Re: Cant enter pin when renting movies

I restarted a few times. I'll try the app. It's weird because I just entered the pin 3 days ago. I've been doing it for a year. Suddenly it doesn't work. 

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atc98092
Community Streaming Expert

Re: Cant enter pin when renting movies

Yep, weird. Sounds like that channel may have had an update and they broke something. Unless it's The Roku Channel, it wasn't done by Roku themselves. 

Dan

Roku Community Streaming Expert

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Christyloves7
Level 8

Re: Cant enter pin when renting movies

I get movies from the movie store (fandango now). Could it he on their end?

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atc98092
Community Streaming Expert

Re: Cant enter pin when renting movies


@Christyloves7 wrote:

I get movies from the movie store (fandango now). Could it he on their end?


Well, it's their channel. So if the PIN keypad isn't appearing, they broke something with an update. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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Christyloves7
Level 8

Re: Cant enter pin when renting movies

I called fandango and they said it's roku's issue. The pin pad shows up but I cant get to it. Wont let me type. Only scrolls up and down.

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Christyloves7
Level 8

Re: Cant enter pin when renting movies

20201207_174708.jpg

I get this far and I cant type in the pin. 

renojim
Community Streaming Expert

Re: Cant enter pin when renting movies

Have you tried all the buttons on the remote - left/right, up/down, FF/Rew, OK?

Roku Community Streaming Expert

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Christyloves7
Level 8

Re: Cant enter pin when renting movies

I've tried everything! This is so annoying. Still waiting for an email from roku.

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