Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Monialyssa96
Level 7

Cant add disney plus To My Channels

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Im Trying To Add Disney Plus On My Channels But It Doesnt Come Out When I Search It I Checked My Model I Have The Express Plus And I Should Be Able To Download It But It Doesnt Appear I Tried Getting It Thru Here The App And It Said Its Not Available In My Region.. My Region Is Set To Mexico I Dont Know Why But How Do I Change It? Im Clearly In The US!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Cant add disney plus To My Channels

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@Monialyssa96 

Thanks for the post.

As @renojim and @Michelle3 mentioned, it sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address' reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.

We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku® account? Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Cant add disney plus To My Channels

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Hi everyone,

Thanks for the posts.

Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 

You can reach Disney+ support here: https://help.disneyplus.com/csp


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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renojim
Level 21

Re: Cant add disney plus To My Channels

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If your region is set to Mexico, then that's probably the problem.  How did you discover that?  I wouldn't even know how to check my region.  The only way to fix it may be to factory reset your Roku and link it to a different email address.  You'd lose any subscriptions you have that are paid through Roku, so that may not be desirable.  Maybe if you send a private message to @RokuDanny-R  he can help you get it switched to a US account.

Michelle3
Level 12

Re: Cant add disney plus To My Channels

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Because in Mexico, we probably do not have Disney+. Maybe if you factory reset your Roku, and change your region to United States, that might fix the issue.

You might need to contact @RokuDanny-R or another Roku worker to see where we have Disney+.

~Jordan

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RokuDanny-R
Roku Employee
Roku Employee

Re: Cant add disney plus To My Channels

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@Monialyssa96 

Thanks for the post.

As @renojim and @Michelle3 mentioned, it sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address' reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.

We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku® account? Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

Michelle3
Level 12

Re: Cant add disney plus To My Channels

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@RokuDanny-R wrote:

@Monialyssa96 

Thanks for the post.

As @renojim and @Michelle3 mentioned, it sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address' reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.

We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku® account? Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny


All other solutions that you made might fix his/her issue, too.

~Jordan

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Michelle3
Level 12

Re: Cant add disney plus To My Channels

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The only regions that Disney+ is available in are currently United States and Canada.

~Jordan

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StreamerUser
Level 15

Re: Cant add disney plus To My Channels

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@Michelle3 wrote:

The only regions that Disney+ is available in are currently United States and Canada.

~Jordan


That's not accurate:

https://en.wikipedia.org/wiki/Disney%2B

"Disney+ debuted on November 12, 2019, in the United States, Canada, and the Netherlands. The service was expanded to Australia, New Zealand, and Puerto Rico a week later, and expanded to select European countries on March 24, 2020. It became available in India in April through Disney's Hotstar streaming service which was rebranded as Disney+ Hotstar. Further expansions are planned for Europe and Latin America in mid 2020, as Disney's existing international streaming distribution deals with competing services expire. Upon launch, the service was met with positive reception of its content library, but was criticized for technical problems. Alterations made to films and television shows also attracted media attention. Ten million users subscribed to Disney+ within its first day of operation. The service had 60.5 million subscribers as of August 4, 2020."

https://blog.roku.com/en-gb/disney-now-available-on-roku-streaming-devices-in-the-uk

"March 24, 2020 - The moment we’ve all been waiting for has come – Disney+ has arrived in the UK & Ireland, and it’s available on select Roku streaming players and Roku TV models!..."

https://www.broadbandtvnews.com/2020/03/24/disney-expands-into-europe/

"Roku (Roku® streaming players and Roku TV™ models) in the UK and Ireland from today, and France from 7th April"

 

RokuDanny-R
Roku Employee
Roku Employee

Re: Cant add disney plus To My Channels

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@StreamerUser 

Thanks for the post.

Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on Roku in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 

You can reach Disney+ support here: https://help.disneyplus.com/csp


Thanks,
Danny

Danny R.
Roku Forum Moderator
Michelle3
Level 12

Re: Cant add disney plus To My Channels

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@StreamerUser wrote:

@Michelle3 wrote:

The only regions that Disney+ is available in are currently United States and Canada.

~Jordan


That's not accurate:

https://en.wikipedia.org/wiki/Disney%2B

"Disney+ debuted on November 12, 2019, in the United States, Canada, and the Netherlands. The service was expanded to Australia, New Zealand, and Puerto Rico a week later, and expanded to select European countries on March 24, 2020. It became available in India in April through Disney's Hotstar streaming service which was rebranded as Disney+ Hotstar. Further expansions are planned for Europe and Latin America in mid 2020, as Disney's existing international streaming distribution deals with competing services expire. Upon launch, the service was met with positive reception of its content library, but was criticized for technical problems. Alterations made to films and television shows also attracted media attention. Ten million users subscribed to Disney+ within its first day of operation. The service had 60.5 million subscribers as of August 4, 2020."

https://blog.roku.com/en-gb/disney-now-available-on-roku-streaming-devices-in-the-uk

"March 24, 2020 - The moment we’ve all been waiting for has come – Disney+ has arrived in the UK & Ireland, and it’s available on select Roku streaming players and Roku TV models!..."

https://www.broadbandtvnews.com/2020/03/24/disney-expands-into-europe/

"Roku (Roku® streaming players and Roku TV™ models) in the UK and Ireland from today, and France from 7th April"

 


My bad. I thought it was only available in United States and Canada. I guess I was wrong. So thanks for correcting me.

~Jordan

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Michelle3
Level 12

Re: Cant add disney plus To My Channels

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@RokuDanny-R wrote:

@StreamerUser 

Thanks for the post.

Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on Roku in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 

You can reach Disney+ support here: https://help.disneyplus.com/csp


Thanks,
Danny


Thanks! I promise to be aware that channel availability and access on Roku models will vary from region to region.

~Jordan

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