Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Cant add channel HBO GO

HBO Go is now available in the Philippines but Roku still blocks the channel from being added.

Can anybody help?

 

Thanks

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4 Replies
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Level 16

Re: Cant add channel HBO GO

Each channel owner decides in which regions its channel may be used. If HBO is now making HBO GO available in the Philippines, it will have to add this allowed region to its channel app for the Roku in order for the Roku to download and install it.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
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  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
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Level 7

Re: Cant add channel HBO GO

I have the same question. 

 

Does this mean, we have to direct it to HBO GO? 

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Level 7

Re: Cant add channel HBO GO

This is HBO Go's reply. There seems to be a communication problem between HBO Go and Roku.

 

 

Dear Sir/Mdm,

 

Thank you for writing to HBO.

 

We understand that you would like to watch HBO GO using your Roku device.

 

Please allow us to share that HBO GO is not supported on Roku.

 

We are working on providing large screen viewing experience for fans of HBO GO via a TV app in the near future. Do stay tuned for this update.

 

Meanwhile, you may use a Chromecast dongle or Airplay to cast shows to your TV screen. Please take note of the following when casting your favourite show:

 

  • Compatible Versions of Chromecast Dongle

Chromecast (1st gen)  —  Firmware version 1.36.159268​

Chromecast (2nd gen) — Firmware version 1.44.185164

Chromecast — Firmware version 1.44.185164

  • Compatible Versions of Airplay

tvOS 11 to 13  

  • Airplay or Chromecast device must be on the same network as your HBO GO app.
  • Chromecast built-in on Smart TVs are not supported for casting from HBO GO.
  • Please turn off your VPN when casting from HBO GO.
  • You will not be able to cast downloaded content

 

Aside from streaming via the HBO GO app on a mobile phone or a tablet, you may also watch your favourite shows on the HBO GO website (https://www.hbogoasia.com/) via latest version of our supported web browsers

Microsoft Edge / Chrome Desktop (Win, Mac) / Firefox Desktop (Win, Mac) / Safari Desktop (Mac).

 

 

Thank you for your support to HBO GO!

 

 

Best Regards,

 

Stella

HBO Go Customer Support

 

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Level 7

Re: Cant add channel HBO GO

Thanks for sharing. Just sent a message to HBO Asia twitter also. 

Now, I hope Roku and HBO Go would settle this soon. Would love to get to watch HBO on Roku's device soon. 

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