Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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opalsnake
Level 7

Cannot view Disney+ Channel on streaming stick 3400

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The Disney+ Channel will not appear on my Home screen and does not appear in Search. I've done a hard and soft reset of the Roku Streaming Stick several times to no avail. When viewing my account online, it says I already have the Disney+ Channel installed.

Does anyone else have this problem of not being able to access a channel?

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makaiguy
Community Streaming Expert

Re: Cannot view Disney+ Channel on streaming stick 3400

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It is added to your Roku ACCOUNT, but it will only INSTALL on a Roku device that is capable of running it.

Disney says they wrote their Disney+ channel app to be compatible with the Roku models listed below. (Data current as of 19 May, 2021. See reference below for updates)

The latest model of the following devices are supported:
Roku LT (2700X)
Roku 1
Roku 2
Roku 3
Roku 4
Roku Express
Roku Express+
4K Roku Premiere
4K Roku Premiere+
4K Roku Ultra
4K Roku Ultra LT
Roku Streaming Stick
4K Roku Streaming Stick+
Roku TV
4K Roku Smart Speaker

Non-Supported Roku Devices
2400X
3000X
3050X
3100X
2450X
2500X
3400X
3420X
(You can check your model number via Roku menu path Settings > System > About)

(Reference: https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=a168b614db4d40d03c0cf158bf96198e")

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution."

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makaiguy
Community Streaming Expert

Re: Cannot view Disney+ Channel on streaming stick 3400

Jump to solution

It is added to your Roku ACCOUNT, but it will only INSTALL on a Roku device that is capable of running it.

Disney says they wrote their Disney+ channel app to be compatible with the Roku models listed below. (Data current as of 19 May, 2021. See reference below for updates)

The latest model of the following devices are supported:
Roku LT (2700X)
Roku 1
Roku 2
Roku 3
Roku 4
Roku Express
Roku Express+
4K Roku Premiere
4K Roku Premiere+
4K Roku Ultra
4K Roku Ultra LT
Roku Streaming Stick
4K Roku Streaming Stick+
Roku TV
4K Roku Smart Speaker

Non-Supported Roku Devices
2400X
3000X
3050X
3100X
2450X
2500X
3400X
3420X
(You can check your model number via Roku menu path Settings > System > About)

(Reference: https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=a168b614db4d40d03c0cf158bf96198e")

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution."

View solution in original post

atc98092
Community Streaming Expert

Re: Cannot view Disney+ Channel on streaming stick 3400

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And honestly, your 3400 is extremely old (released Oct 2012), and it's an MHL device, which is kind of obsolete. There's a number of channels in addition to Disney+ that won't run on it, and I would expect that it's not working real well on some channels that should still be OK, such as YouTube. That is one channel that is infamous for becoming unusable on older devices, and not just Roku.

Dan

Roku Community Streaming Expert

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I am not a Roku employee, just another user.
opalsnake
Level 7

Re: Cannot view Disney+ Channel on streaming stick 3400

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Thank you, I didn't realize that common streaming channels such as Disney+ are only compatible with certain Roku devices.

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atc98092
Community Streaming Expert

Re: Cannot view Disney+ Channel on streaming stick 3400

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Actually, many of the newest channels will not work on older players. HBO Max is another example. 

Dan

Roku Community Streaming Expert

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I am not a Roku employee, just another user.
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DBDukes
Community Streaming Expert

Re: Cannot view Disney+ Channel on streaming stick 3400

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@opalsnake wrote:

Thank you, I didn't realize that common streaming channels such as Disney+ are only compatible with certain Roku devices.


Keep in mind the MHL Stick model 3400 was released in 2012. That's nine years ago. Many full computers won't last that long, much less, a streaming device.

The capabilities and requirements of streaming services today utilize technology that didn't even exist nine years ago. Many of the higher-end apps won't work on several devices over 5-6 years old.

Roku itself stopped supported that devices a few years back. It's not capable of running the current operating system. There are many apps that won't run on that device.

DBDukes
Roku Community Streaming Expert

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Note: I am not a Roku employee.
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