Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Cannot subscribe Bangladesh TV and India TV due to some technical difficulty. Any suggestions

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I am a new customer. Tried to subscribe Bangladesh TV and India TV but ROKU couldn't due to some errors.

Any suggestions

 

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Roku Employee
Roku Employee

Re: Cannot subscribe Bangladesh TV and India TV due to some technical difficulty. Any suggestions

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@Khantanbir 

Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

For more information about that channel's features and functionality, you'll want to contact those channels' support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Cannot subscribe Bangladesh TV and India TV due to some technical difficulty. Any suggestions

Jump to solution

@Khantanbir 

Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

For more information about that channel's features and functionality, you'll want to contact those channels' support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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