Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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cupofpizza
Level 8

Cannot sign into HBONow

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I had an HBONow subscription though Amazon Prime Video Channels. It expired yesterday because I cancelled my Prime subscription. I purchased a new subscription directly through HBONow. I deleted the HBONow app from Roku. Rebooted my Roku. Redownloaded the HBONow app but still every time I launch the app I get a message saying "Check the status of your HBO subscription though Prime Video Channels at: amazon.com/videosubscriptions." I called HBO and they told me to call Amazon. Amazon told me to call Roku. I can't get through when I try to call Roku so I'm posting here. Help!

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oldhickorytony
Level 7

Re: Cannot sign into HBONow

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Just want to confirm to everyone reading this with the same issue that it was definitely HBO Now. Not Roku and not Amazon. HBO Now just now emailed me, apologized, told me it should now be fixed, and it was.

Anyone else with this problem needs to call HBO Now and then be prepared to be nice but hang tough. The support person you talk to and all the other support staff they then confer with are clueless. But they'll pass it on and that's when it gets resolved.

Thanks for your posts, @cupofpizza. Without your solution I'd still be going multiple rounds with Roku and Amazon.

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6 REPLIES 6\
boogernose
Level 18

Re: Cannot sign into HBONow

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Sometimes these problems take care of themselves in a few.

It is between you and HBO now and or Prime though.

---A problem clearly stated is a problem half solved---.
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PJ787
Level 7

Re: Cannot sign into HBONow

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I'm having the exact same problem.

Did you find a solution?

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cupofpizza
Level 8

Re: Cannot sign into HBONow

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I contacted HBO. Either they fixed it or it sorted itself out after a day or so. 

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oldhickorytony
Level 7

Re: Cannot sign into HBONow

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Did you ever get resolution? I'm on the phone to HBO (as suggested by the other guy) and they are clueless....

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cupofpizza
Level 8

Re: Cannot sign into HBONow

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Either HBO ended up fixing it or it just sorted itself out after a day or so. I can tell you that Amazon was ZERO help. They just wanted to make sure you gave them a good score on their survey. Smiley Sad Hang in there. 

oldhickorytony
Level 7

Re: Cannot sign into HBONow

Jump to solution

Just want to confirm to everyone reading this with the same issue that it was definitely HBO Now. Not Roku and not Amazon. HBO Now just now emailed me, apologized, told me it should now be fixed, and it was.

Anyone else with this problem needs to call HBO Now and then be prepared to be nice but hang tough. The support person you talk to and all the other support staff they then confer with are clueless. But they'll pass it on and that's when it gets resolved.

Thanks for your posts, @cupofpizza. Without your solution I'd still be going multiple rounds with Roku and Amazon.

View solution in original post