Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Cannot sign in to the curiosity stream channel

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I signed up for the curiosity stream channel through my Roku account and when I go to sign into the CuriosityStream channel it says it does not recognize my email and/or my password which I have tried five times now. I have subsequently canceled my subscription to the curiosity stream channel.

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1 Solution

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Level 19

Re: Cannot sign in to the curiosity stream channel

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Hi there, 

Thanks for the note. If you need additional help with your Curiosity Stream account or login credentials, you can reach their support team here: https://help.curiositystream.com/hc/en-us

Each channel provider manages their own service accounts and login information and can assist you with getting logged into their channel/service on your Roku device. 

 

Thanks,

Tanner

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14 Replies
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Level 16

Re: Cannot sign in to the curiosity stream channel

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I would hope you contacted Curiosity Stream and explained this to them.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Level 19

Re: Cannot sign in to the curiosity stream channel

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Hi there, 

Thanks for the note. If you need additional help with your Curiosity Stream account or login credentials, you can reach their support team here: https://help.curiositystream.com/hc/en-us

Each channel provider manages their own service accounts and login information and can assist you with getting logged into their channel/service on your Roku device. 

 

Thanks,

Tanner

View solution in original post

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Level 7

Re: Cannot sign in to the curiosity stream channel

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I have the exact same issue with authenticating my login credentials with curiositystream when signing in. My curiositystream subscription is showing up in my roku account AND I KNOW that I am entering the same login credentials I used when signing up earlier today. 

Per the useless instructions from roku to the OP who first posted about this, I went to curiositystream. They don't have a record of me having an account with the email address I use for roku, which means roku is failing to properly link my subscription to curiositystream.

I was really looking forward to watching curiositystream content right after subscribing. Please fix this issue or cancel my subscription.

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Level 7

Re: Cannot sign in to the curiosity stream channel

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I’m having the exact same issue. I can’t get help from Roku or Curiosity Stream. Have you been able to login, yet??

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Level 7

Re: Cannot sign in to the curiosity stream channel

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I am experiencing the same issue. They charged me and sent a confirmation to my email, thought they claim I never registered because my email does not exist! I explained my position in another email and the response was that I paid the 9.99 because I signed up. That is not the issue! Read the mail before you respond with a generic answer. Wow! I just want to watch the channel. I don't want to cancel.

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Re: Cannot sign in to the curiosity stream channel

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This is the most unpleasant way to sigh up for channel stream through Roku device. Purchased monthly subscription $2.99 to watch Curiosity Stream which had few steps only and was easy but then spent over an hour trying to figure out WHY Roku would not automatically link data for subscriber to watch instantly, similarly like amazon stream does or other brands in the same market. I had to go back to my Curiosity Stream account, which used few years ago, and sign in on my PC. There were no functions to link subscriptions either from Roku nor Curiosity Stream. Finally, after spending so much time I gave up and cancelled subscription. Will have to get connect with Roku during business hours to get $2.99 back!

 

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Level 7

Curiosity Channel password no longer works

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Signed up for a year and password no longer works. I only use a couple different ones.  The channel kept on crashing my tv too. Froze tv completely to. It's a Roku tv. Had to do a reset. Now will not take password

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Roku Employee
Roku Employee

Re: Cannot sign in to the curiosity stream channel

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@LdeKlerk @streamer12345 

Thanks for the information.

For account and billing, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Re: Cannot sign in to the curiosity stream channel

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To Roku,

Please advise on how I could get my money back for 2.99 charge which I never used due to not being able to watch on my TV. There is no easy way to get in contact with someone regarding this matter.

Please let me know!

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