Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I signed up for the curiosity stream channel through my Roku account and when I go to sign into the CuriosityStream channel it says it does not recognize my email and/or my password which I have tried five times now. I have subsequently canceled my subscription to the curiosity stream channel.
I have the exact same issue with authenticating my login credentials with curiositystream when signing in. My curiositystream subscription is showing up in my roku account AND I KNOW that I am entering the same login credentials I used when signing up earlier today.
Per the useless instructions from roku to the OP who first posted about this, I went to curiositystream. They don't have a record of me having an account with the email address I use for roku, which means roku is failing to properly link my subscription to curiositystream.
I was really looking forward to watching curiositystream content right after subscribing. Please fix this issue or cancel my subscription.
I am experiencing the same issue. They charged me and sent a confirmation to my email, thought they claim I never registered because my email does not exist! I explained my position in another email and the response was that I paid the 9.99 because I signed up. That is not the issue! Read the mail before you respond with a generic answer. Wow! I just want to watch the channel. I don't want to cancel.
This is the most unpleasant way to sigh up for channel stream through Roku device. Purchased monthly subscription $2.99 to watch Curiosity Stream which had few steps only and was easy but then spent over an hour trying to figure out WHY Roku would not automatically link data for subscriber to watch instantly, similarly like amazon stream does or other brands in the same market. I had to go back to my Curiosity Stream account, which used few years ago, and sign in on my PC. There were no functions to link subscriptions either from Roku nor Curiosity Stream. Finally, after spending so much time I gave up and cancelled subscription. Will have to get connect with Roku during business hours to get $2.99 back!
Signed up for a year and password no longer works. I only use a couple different ones. The channel kept on crashing my tv too. Froze tv completely to. It's a Roku tv. Had to do a reset. Now will not take password