Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 11

Cannot sign in to NBC app

I still have Dish, so adding the NBC should be easy as I have the provider. I have it added on the Firestick with no issues, but it used to work on my Roku Express, but it quit and said I needed to re-sign in. It never finds my account and I even have tried to connect via Google or Facebook. Still it doesn't work. By going to the Firestick, it automatically found my account, I presume through Google and no issues. Any idea why I cannot get it to work with my Roku now? Thanks.
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Level 19

Re: Cannot sign in to NBC app

Thanks for the note. In order to use channels such as this that require TV provider activation, you'll need to follow the activation process on that channel's website. You can see NBC's activation site for their standalone apps here: https://www.nbc.com/apps

From this channel on Roku, you'll need to go into the channel's Settings menu, select 'My Profile', then select 'Link' underneath TV Provider. This will display a code for you to use to activate the channel. Visit the website above, select Roku, and then follow the instructions on-screen to activate the channel on your Roku device. 

Cheers,
Tanner
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Level 11

Re: Cannot sign in to NBC app

Thanks. This time it worked. However, no live streaming for my location. I guess KGW Portland is not live streaming for NBC. At this time. But at least I was able to finally sign in.
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Level 7

Re: Cannot sign in to NBC app

I cannot sign into my NBC Profile although I was able to link my cable provider.

 

i have a brand new TCL Roku TV 65S425 and when I try to sign into my NBC profile by entering the activation code displayed in NBC App on the Roku TV (going to the url displayed onscreen, https://www.nbc.com/activate), the website continually says the activation code is incorrect or expired.  I generate a new code, try again, and get the same results.

 

i tried going to the NBCUniversal family version of the activation url and entering the code as well (as suggested in the FAQs by NBC) and got the same result.

 

btw, this isn’t the only App that is not functioning properly.  I’ve only had the TV 1 week and I am not happy with it.

 

Can you help?

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Level 7

Re: Cannot sign in to NBC app

Update:  I tried to fix the issue by unlinking my cable tv Provider and signing back in.

Now neither the cable tv provider nor the NBC profile will link.  Both show error messages of invalid or expired activation codes.

 

I have also removed and reinstalled the NBC App several times.

 

Apparently my cable tv provider was being automatically linked when I installed the NBC App (as I did not need to do it manually) and that is the only reason the cable portion was working.  But the sign in/activation feature on the NBC App itself will not work.

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Level 7

Re: Cannot sign in to NBC app

Okay - I finally fixed the issue myself, although Roku needs to know there is a glitch.

 

i was using the Safari browser to sign in/activate my account information.  I used this initially and it worked perfectly.  However, this time it did not.

 

i opened the Chrome browser on my iPad, entered the exact same information, and was able to sign in to both my NBC profile and link my cable tv provider without any problem.

 

Roku - please fix this Safari glitch with NBC

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Level 7

Re: Cannot sign in to NBC app

I was able to add abc to roku, probably by just trial and error. I was able to get three credits for nbc but that's it. Gave me the option to link to channel permanently but I do not know my XFINITY ID nor password and cannot get any assistance in retrieving either. And the nbc app online will not open. Any sugguestions since I followed all of the roku directions correctly??

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