Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Cannot play movies on Watch TCM after 06Jun200 but play on my iPad

Hello,    Anyone else experiencing this?

Approx 06Jan2020 one of my favorite channels Watch TCM stopped working on my Roku Ultra model 4660X.  Software V9.2.0 build 4807-46.  The last update was done 14Jan and checked today about 10 minutes ago. When I call up the app, I can navigate through all movie lists.  When I select a movie, I no longer have the ability to add to Watch List.  I can watch the Host Intro but when I select PLAY, I get this msg: “We apologize for the inconvenience, but the requested title is not available at this time.  Please select a different title. <OK>. “.     All titles have this message.    Funny thing is, I can play the movies via Watch TCM on my iPad with no problem.  I tried contacting TCM helpdesk (Zendesk) on 3 occasions beginning 06Jan2020 and have NEVER received a reply.      Has anyone else experienced this?   Seems like it is a problem with the app on my Roku (Yes, I did the uninstall, restart then reinstall process with no change in results).  Anyone have any suggestions?

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Level 16

Re: Cannot play movies on Watch TCM after 06Jun200 but play on my iPad

Sounds like you need to get your Roku signed into your TCM account. Scroll down to settings. Then go right and scroll down scroll down through all the Terms Of Use until the SIGN IN button lights up. Click on that and sign in with your TV provider credentials.
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Level 7

Re: Cannot play movies on Watch TCM after 06Jun200 but play on my iPad

On TCM app, I am signed into my Armstrong cable account.  This is visible in upper right corner.    I do not have a TV package any longer.  Haven’t for almost a year.  I’ve signed out and resigned back in.    Again, able to play the movies on my iPad (same network, same provider).  Just can’t get it through maybe Roku on my TV any longer. 

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