Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Cannot play movies on Watch TCM after 06Jun200 but play on my iPad

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Hello,    Anyone else experiencing this?

Approx 06Jan2020 one of my favorite channels Watch TCM stopped working on my Roku Ultra model 4660X.  Software V9.2.0 build 4807-46.  The last update was done 14Jan and checked today about 10 minutes ago. When I call up the app, I can navigate through all movie lists.  When I select a movie, I no longer have the ability to add to Watch List.  I can watch the Host Intro but when I select PLAY, I get this msg: “We apologize for the inconvenience, but the requested title is not available at this time.  Please select a different title. <OK>. “.     All titles have this message.    Funny thing is, I can play the movies via Watch TCM on my iPad with no problem.  I tried contacting TCM helpdesk (Zendesk) on 3 occasions beginning 06Jan2020 and have NEVER received a reply.      Has anyone else experienced this?   Seems like it is a problem with the app on my Roku (Yes, I did the uninstall, restart then reinstall process with no change in results).  Anyone have any suggestions?

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Level 8

Re: Cannot play movies on Watch TCM after 06Jun200 but play on my iPad

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I had the same problem. I fixed it by signing out of the watchtcm app from settings, then signing back in. I had to enter an authentication code and provide information about my tv service provider again, but I can now view the films. 

Bill

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8 Replies
Level 19

Re: Cannot play movies on Watch TCM after 06Jun200 but play on my iPad

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Sounds like you need to get your Roku signed into your TCM account. Scroll down to settings. Then go right and scroll down scroll down through all the Terms Of Use until the SIGN IN button lights up. Click on that and sign in with your TV provider credentials.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Level 7

Re: Cannot play movies on Watch TCM after 06Jun200 but play on my iPad

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On TCM app, I am signed into my Armstrong cable account.  This is visible in upper right corner.    I do not have a TV package any longer.  Haven’t for almost a year.  I’ve signed out and resigned back in.    Again, able to play the movies on my iPad (same network, same provider).  Just can’t get it through maybe Roku on my TV any longer. 

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Level 7

Re: Cannot play movies on Watch TCM after 06Jun200 but play on my iPad

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Had same problem and contacted Watch TCM support many time by email and followed all the instructions to remove, reset, etc.  Nothing worked on either Roku devices or Fire TV Stick.  After another issue, purchased a new Roku Express+ and to our surprise Watch TCM worked again - for about 1 month!!!!

Now have same problem with no support in sight and no solution and an unhappy wife!

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Roku Employee
Roku Employee

Re: Cannot play movies on Watch TCM after 06Jun200 but play on my iPad

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@alsjw 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Watch TCM support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 8

Re: Cannot play movies on Watch TCM after 06Jun200 but play on my iPad

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I had the same problem. I fixed it by signing out of the watchtcm app from settings, then signing back in. I had to enter an authentication code and provide information about my tv service provider again, but I can now view the films. 

Bill

View solution in original post

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Level 7

Cannot play movies on Watch TCM after 06Jun200 but play on my iPad

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Answer.  Take your ROKU device unplug it and throw it into the trash.  Next.  Buy Apple TV box.  No problems loading TCM on that platform.   Problem solved

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Level 8

Re: Cannot play movies on Watch TCM after 06Jun200 but play on my iPad

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Bad advice. My Roku is a TCL smart tv. I already have an older Apple TV. I fixed the problem by uninstalling the TCM stream from my Roku TV and reinstalling it. 

Level 7

Re: Cannot play movies on Watch TCM after 06Jun200 but play on my iPad

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Really, really useless suggestion and not helpful at all. Not everyone has the cash these days to be buying other products just to do a fix on the Roku unit. It is like suggesting to someone to go buy a Cadillac if the stereo isn't working on their Ford. :-(

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