Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Cannot play Fandango now after I pay for a movie on my phone

I've been trying to play a movie through Fandango now I paid for on my phone with a Fandango gift card Roku will not let me play it fandangonow wants my Roku ID number but when I go to settings and about it only gives me a serial number what do I do

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