Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Cannot log into redbox

just changed my password for ROKU and can not log in to redbox to rent a movie. do I need to wait 24 hours? before the new password will be accepted.  ROKU comes back with Invalid username or password

SuperTechnical error code: 117 

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Roku Employee
Roku Employee

Re: Cannot log into redbox


Thanks for the post.

Can you please clarify the issue you are experiencing?

Your Roku password only controls your Roku account. If you are having issues authenticating the Redbox channel, you will need to contact the channel provider for further assistance. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Redbox support here:


Danny R.
Roku Forum Moderator
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