Channel Issues & Questions

[mart1]

just changed my password for ROKU and can not log in to redbox to rent a movie. do I need to wait 24 hours? before the new password will be accepted.  ROKU comes back with Invalid username or password

SuperTechnical error code: 117 

[RokuDanny-R · Accepted solution]

@mart1 

Thanks for the post.

Can you please clarify the issue you are experiencing?

Your Roku password only controls your Roku account. If you are having issues authenticating the Redbox channel, you will need to contact the channel provider for further assistance. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Redbox support here: https://help.redbox.com/contact

Thanks,
Danny

[mart1]

You are right. I had to use my RedBox password to order a RedBox movie. I am a new user, Thanks again

[LVdprrhs]

Been tweeting with Redbox support for days to update my password on browsers.  Mission accomplished, now the new password is not recognized when I try to login on Roku. 

Any clues?

[MaryFranco]

Hi @LVdprrhs,

Thanks for the post.

For more information about that channel's authentication and functionality, you'll want to contact Redbox support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Redbox support here: https://help.redbox.com/contact

Thanks,

Mary