Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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mart1
Level 7

Cannot log into redbox

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just changed my password for ROKU and can not log in to redbox to rent a movie. do I need to wait 24 hours? before the new password will be accepted.  ROKU comes back with Invalid username or password

SuperTechnical error code: 117 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Cannot log into redbox

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@mart1 

Thanks for the post.

Can you please clarify the issue you are experiencing?

Your Roku password only controls your Roku account. If you are having issues authenticating the Redbox channel, you will need to contact the channel provider for further assistance. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Redbox support here: https://help.redbox.com/contact

Thanks,
Danny

Danny R.
Roku Forum Moderator

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4 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Cannot log into redbox

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@mart1 

Thanks for the post.

Can you please clarify the issue you are experiencing?

Your Roku password only controls your Roku account. If you are having issues authenticating the Redbox channel, you will need to contact the channel provider for further assistance. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Redbox support here: https://help.redbox.com/contact

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

mart1
Level 7

Re: Cannot log into redbox

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You are right. I had to use my RedBox password to order a RedBox movie. I am a new user, Thanks again

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LVdprrhs
Level 8

Re: Cannot log into redbox on ROKU

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Been tweeting with Redbox support for days to update my password on browsers.  Mission accomplished, now the new password is not recognized when I try to login on Roku. redboxpw.jpg

Any clues?

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MaryFranco
Roku Employee
Roku Employee

Re: Cannot log into redbox

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Hi @LVdprrhs,

Thanks for the post.

For more information about that channel's authentication and functionality, you'll want to contact Redbox support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Redbox support here: https://help.redbox.com/contact

Thanks,

Mary

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