Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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booksmul
Level 7

Cannot load Acorn programs

With Roku Streaming Stick I click on a program in Acorn TV such as Bloodlands episode 1 and the loading bar fills half from the left and reverts to empty. Lately this happens with any Acorn program. I have no problem loading Netflix programs. 

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MaryFranco
Roku Employee
Roku Employee

Re: Cannot load Acorn programs

Hi @booksmul,

Thanks for the post about your playback issue with Acorn TV.

We recommend removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow-up for more help. They’ll be able to best assist with any issues that are occurring within their channel.

You can reach AcornTV support here: https://support.acorn.tv/en/support/home

Thanks,

Mary

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