Channels & viewing

[Theram]

I finally got it working again.  After trying all the posted "fix it" steps, nothing worked, so I unplugged the Roku power source for 20 minutes, plugged it back in, and its working again.  Go figure.

[RokuDanny-R]

Hi everyone,

Thanks for the posts.

We believe this issue has been resolved by manually checking for a software update on your Roku device.

You can perform a manual software update by doing the following:

1. Press the Home button on your Roku remote.
2. Scroll up or down and select Settings.
3. Select System.
4. Select System update.
5. Select Check Now to manually check for updates.
6. Restart your Roku device through Settings > System > Power > Power > System restart.

In the event that your issue is still not resolved (as we are aware that this issue is still affecting a subset of users), please provide us with the following information so we can investigate your specific issue:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-when did you start to see this issue occur?
-steps to reproduce the issue you are seeing
-screenshot of any error messages of what you are experiencing.

Once we have this information we will be able to investigate your specific issue further.

Thanks,
Danny

[RokuDanny-R]

@Novag

Thanks for the post.

What Roku model device are you using? Have you tried changing the screensaver to default? Have you tried removing any unused channels? After doing the above, try restarting your device to see if the issue is resolved.

Please keep us posted what you find out.

Thanks,
Danny

[Lonestargroomer]

Having same issues with my ROKU TV.  It says to delete channels for it to load..its been working fine until 4 days ago I haven't added any channels in months I deleted 10 channels and still same msg.  Now Apple TV won't load.  It loads it then goes back to channel screen.  A glitch in an update? 

[stargazr19761]

It does not fix the issue on roku express models.

[stargazr19761]

I was a bit of a smartass about these existing problems but I didn't expect a warning for it. Grow a sense of humor.

[stargazr19761]

I love roku but I'm not going to jump through hoops just to get youtube. I have a cheap firestick too. I just use it now for youtube.

Its not the same enviroment but its pretty hackable lol.

It just irritates me when someone tells you to do the same thing over and over even though it doesn't work.

That by definition is insanity. 

Peace!

[stargazr19761]

warning violation of rules

Hi, As a friendly reminder of the Community guidelines: Be kind, courteous, and positive when posting. The Community exists to help users. Posting abusive, obscene, harassing, hostile, defamatory, offensive, tortious, argumentative, inappropriate or otherwise objectionable content may result in loss of access to the Community.   Roku reserves the right to remove any content at its discretion.  If you do not abide by these guidelines, you may loss the privilege of posting in the Community. Thanks, Danny  

[stargazr19761]

To be honest if thats what it has come down too.....Just to be banned from a forum. I just don't care anymore. People ask honest questions and they get  bs in response. It will be what it will be.

Streamer knows how it works. I'd put my faith in him on any problem on the platform and Highly respect him for his answers. God bless ya streamer.

Roku support your user base and stop underestimating their intelligence.

[stargazr19761]

Are you an express user. I mean you are using a roku express?

I don't know what they have f'd up in there code but I can take an old roku one and it will load you tube.

It's about as fast as a bicycle on the interstate but it loads and works. The express models they have just seemed to turn a blind eye to and say the issue is fixed.

or blame it on google. It's a code issue I promise. Bad memory management the unit just refuses to load it.

I don't know everything but it's like my daddy said. 

I Might have been born at night but it wasn't last night.

Don't reset everything. Make them come up with a real answer. They have the platform and they need to fix it. They say the issue is resolved. If I buy a roku for my mom who is in her 70s is that issue resloved? no.

Demand they fix it.