Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Cannot install YouTube TV

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Every time I try to install YouTube TV I get the following message. Channel install failed could not add YouTube TV account suspended. Why am I getting this message?

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Roku Employee
Roku Employee

Re: Cannot install YouTube TV

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@Richard3 

Thanks for the post.

Have you reached out to YouTube TV support to inquire further? Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. 

You can reach them here: https://support.google.com/youtubetv/?hl=en#topic=7071745

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Cannot install YouTube TV

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@Richard3 

Thanks for the post.

Have you reached out to YouTube TV support to inquire further? Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. 

You can reach them here: https://support.google.com/youtubetv/?hl=en#topic=7071745

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Cannot install YouTube TV

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Thanks for the suggestion. I did reach out to YouTube and they said they wouldn’t have any error messages like that. Shortly after that, I discovered that the problem was I did not have a credit card on file with Roku. Of course, the message has nothing to do with a credit card. Very confusing. Once I put in a credit card in my setup, everything worked fine.

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Level 16

Re: Cannot install YouTube TV

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YoutubeTV is a premium Channel so your experience makes sense to me.

 

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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