Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Abyssdas
Level 8

Cannot install Netflix channel on TCL Roku TV - 55R625

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Using #TCLRokuTV55R625. I could install every other channel - Amazon Videos, Disney, Hotstar, YouTube, YouTube TV etc. however, Netflix channel fails to install- error: could not install the channel. Kindly try removing a few channels to make space for Netflix. 

I have tried deleting 3-4 channels, but still can’t seem to load Netflix. I also updated the roku software from settings. Nothing. Kindly help. 

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1 Solution

Accepted Solutions
Abyssdas
Level 8

Re: Cannot install Netflix channel on TCL Roku TV - 55R625

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Restore factory settings- solved it. 

View solution in original post

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3 REPLIES 3\
Abyssdas
Level 8

Re: Cannot install Netflix channel on TCL Roku TV - 55R625

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Restore factory settings- solved it. 

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Alexis_z
Level 7

Re: Cannot install Netflix channel on TCL Roku TV - 55R625

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I can’t install Netflix right now either! Just got the tv and have NO channels and it says that “storage is too full”. i don’t know what to do i tried everything!

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RokuKariza-D
Roku Employee
Roku Employee

Re: Cannot install Netflix channel on TCL Roku TV - 55R625

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Hi @Alexis_z

Thanks for posting here in the Community.

Could you specify to us the troubleshooting you've done so we know what steps we should take next? Have you tried performing factory reset to your Roku TV as per the Accepted Solution in this thread? 

Please let us know. We'd like to know more about how we can help.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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