Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Cannot get Starz or Cinemax?

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Level 19

Re: Cannot get Starz or Cinemax?

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Thanks for the note. 

We offer both Starz and Cinemax inside the The Roku Channel on your Roku device. See more about Premium Subscriptions here: https://support.roku.com/article/360016436834-what-are-premium-subscriptions-on-the-roku-channel-

Some of these channels may also offer a stand-alone channel option for you to install, on supported models. If you aren't seeing the channel, it may not be available in your location on the Roku platform, or you may not have a supported model of Roku device. You'll want to contact the channel provider directly to inquire further. 

 

Thanks,

Tanner

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Level 19

Re: Cannot get Starz or Cinemax?

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Thanks for the note. 

We offer both Starz and Cinemax inside the The Roku Channel on your Roku device. See more about Premium Subscriptions here: https://support.roku.com/article/360016436834-what-are-premium-subscriptions-on-the-roku-channel-

Some of these channels may also offer a stand-alone channel option for you to install, on supported models. If you aren't seeing the channel, it may not be available in your location on the Roku platform, or you may not have a supported model of Roku device. You'll want to contact the channel provider directly to inquire further. 

 

Thanks,

Tanner

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Level 7

Re: Cannot get Starz or Cinemax?

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I pay for Cinemax thru COX and would like to view on ROKU. Cable box in other room. I understand I can add Cinemax as non- certified channel with a code  I need in my.roku.com, but where do I get code from Cinemax? Cannot find support on Cinemax website or in MAXGO. Please help....

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Roku Employee
Roku Employee

Re: Cannot get Starz or Cinemax?

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@theDragon 

Thanks for the note.

Channels that are non-certified and are not supported by Roku as they do not go through the channel certification process, and do not appear in our channel store.  

If you need assistance with a private channel, you will need to reach out to the channel publisher directly for more information and assistance.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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