Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Cannot get QVC-HSN channel

not able to watch QVC or HSN after a long delay it goes back to Home...worked fine previously and suddenly, won't work at all.  Tried removing and re-adding.  Tried a system restore.  Neither worked.

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Community Streaming Expert

Re: Cannot get QVC-HSN channel


After removing a channel, best practice is to clear the Roku's memory by restarting it before reinstalling the channel.  Without the restart you may not get a clean reinstall. 

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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Level 7

Re: Cannot get QVC-HSN channel

Thanks, but didn't work.  Deleted, then turned off, then tried update, then tried system restore.  Not sure what to try next.


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Roku Employee
Roku Employee

Re: Cannot get QVC-HSN channel

Hi @McW0lf55

Thanks for the update.

Channels on Roku are maintained by the channel provider themselves. We suggest reaching out to the channel's customer support team to report the issue and get help. There's likely an issue within that specific channel that needs to be addressed with an update from them.

We appreciate your understanding.

All the best,

Kariza D.
Roku Forum Moderator
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