Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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McW0lf55
Level 7

Cannot get QVC-HSN channel

not able to watch QVC or HSN after a long delay it goes back to Home...worked fine previously and suddenly, won't work at all.  Tried removing and re-adding.  Tried a system restore.  Neither worked.

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5 REPLIES 5\
makaiguy
Community Streaming Expert

Re: Cannot get QVC-HSN channel

@McW0lf55-

After removing a channel, best practice is to clear the Roku's memory by restarting it before reinstalling the channel.  Without the restart you may not get a clean reinstall. 

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
McW0lf55
Level 7

Re: Cannot get QVC-HSN channel

Thanks, but didn't work.  Deleted, then turned off, then tried update, then tried system restore.  Not sure what to try next.

 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Cannot get QVC-HSN channel

Hi @McW0lf55

Thanks for the update.

Channels on Roku are maintained by the channel provider themselves. We suggest reaching out to the channel's customer support team to report the issue and get help. There's likely an issue within that specific channel that needs to be addressed with an update from them.

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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makaiguy
Community Streaming Expert

Re: Cannot get QVC-HSN channel


@McW0lf55 wrote:

Thanks, but didn't work.  Deleted, then turned off, then tried update, then tried system restore.  Not sure what to try next.


Several points of clarification:

  • You have't mentioned your Roku model, model number, and Roku software version.  You can find this information via Roku menu path Settings > System > About.  As different models have different capabilities, sometimes this information makes a difference.
  • You say you "turn off" before reinstalling the channel.  Unless you're doing this by pulling the power plug, this isn't the same thing as a full system restart.  See the system restart menu path in my previous post.
  • In the 5 Rokus I've had over the years, I've never seen a Roku option called "system restore".  There have been several models issued since my newest, and I haven't yet received the update to Roku software 10.5, so this might be a new addition I suppose.  If not an actual "system restore" option, what did you mean you did?

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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McW0lf55
Level 7

Re: Cannot get QVC-HSN channel

I meant system restart not restore (my error).  

It's an RCA Roku set, 3400 version built-into set, cannot remove.  Had no issues then suddenly cannot access.  May be age of set (abt 5 yrs).  Unfortunately I was unable to 'upgrade' with a 4K+ device and had to return it.  

I'll check into the QVC/HSN site to see if my set can no longer handle their data stream.

 

Thanks!

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