Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Cannot find NHL.TV

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I live outside the US, but I purchased my roku online using Amazon. Still, NHL does not show in the channels store for download. I have an nhl.tv account and have been using my appletv without issues. Why is it not showing up? What do I need to do?. I have not added my US credit card or any other sort of payment method because I do not want my kids to make purchases by mistake. This is my first roku, so I am not familiar with setting the location or anything of that sort. Please assist.

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Level 16

Re: Cannot find NHL.TV

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Reference: https://www.nhl.com/faq/connected-devices

NHL.TV availability:

  • Roku: US, United Kingdom
  • Apple TV 3:  No mention of regional limitations

 

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)

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Level 16

Re: Cannot find NHL.TV

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@sylhos wrote:

I have not added my US credit card or any other sort of payment method because I do not want my kids to make purchases by mistake.


To address the above point:  You can log onto your account on my.roku.com, go to https://my.roku.com/account/pin, and set (or change) a PIN. You can also choose from several options as to what actions will require the entry of the PIN, including adding a channel.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
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Level 16

Re: Cannot find NHL.TV

Jump to solution

Reference: https://www.nhl.com/faq/connected-devices

NHL.TV availability:

  • Roku: US, United Kingdom
  • Apple TV 3:  No mention of regional limitations

 

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)

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Level 7

Re: Cannot find NHL.TV

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So, are you saying NHL.TV is responsible?

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Level 16

Re: Cannot find NHL.TV

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@sylhos wrote:

So, are you saying NHL.TV is responsible?


I'm saying NHL.TV's own website says they have made it available on Roku in the US and United Kingdom.  If you are not located in either region, you cannot receive NHL.TV via Roku.

They list no such restriction for an Apple TV streaming device.

Draw your own conclusions.

I've done that much legwork for you.  If you want to pursue it, you'll have to take it from there.  I'd start by contacting NHL.TV as it is the channels themselves that create, provide, and maintain their channel apps.  Roku only provides the platform on which they run.

 

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
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