Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Echo218
Level 7

Cannot find Hulu or Disney+ on Roku 8216x

Hi all, 

I have a Roku TV 8216x that is already updated to the 10.0 update. I cannot find Hulu or Disney+ or ESPN+ on my channel search. I am not using a VPN, and I live in the U.S. My accounts work on my laptop and all of the apps which are all connected to the same WiFi. My account with Roku as well is still active. I have restarted the Roku TV and tried logging out and logging in, but nothing is working. 

What are my next steps? Thank you for your help!

0 Kudos
11 Replies
DBDukes
Community Streaming Expert

Re: Cannot find Hulu or Disney+ on Roku 8216x

@Echo218 

According to the Disney Plus support page, Roku TV is supported. Read the details to ensure your model is actually supported. https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=a168b614db4d40d03c0cf158bf96198e

If it is supported, it could be that an update is preventing it from showing. You see, each app includes information set from the developer that indicates which devices are supported, and where they are supported. If the Disney+ developers erred in selecting the correct options during the app build, it may not appear on the Channel Store on your device.

Do you have multiple Roku devices? Any Roku devices that aren't Roku TVs? If so, are they supported? If so, go to https://channelstore.roku.com/ and look for Disney+ and see if it shows as an app you can add.

DBDukes
http://www.dbdukes.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
0 Kudos
Echo218
Level 7

Re: Cannot find Hulu or Disney+ on Roku 8216x

Oh for sure! I already checked it, and it's supported. I only have the one Roku device. I just bought the TV in March and keep it completely updated. I don't know why it wouldn't be available. I can't find Hulu, Disney+, or ESPN+ either.  

0 Kudos
DBDukes
Community Streaming Expert

Re: Cannot find Hulu or Disney+ on Roku 8216x

@Echo218 

Those apps are all related, as they are all Disney networks. I suspect it's a flaw in the latest app updates that's interfering with your particular model Roku TV. If it was an OS issue (that is, an actual Roku-created issue), it seems to me it would impact nearly everyone and this support board would be blowing up with it.

You may want to reach out to Disney about the issue.

DBDukes
http://www.dbdukes.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
0 Kudos
Echo218
Level 7

Re: Cannot find Hulu or Disney+ on Roku 8216x

Okay. I'll do that. Thank you for your help!

0 Kudos
Echo218
Level 7

Re: Cannot find Hulu or Disney+ on Roku 8216x

Just got done with Disney+ support. They said to contact Roku. 😓

0 Kudos
DBDukes
Community Streaming Expert

Re: Cannot find Hulu or Disney+ on Roku 8216x

@Echo218 

Ensure your Roku device has the latest software update available for that device. Force a software update.

Next, restart your Roku.

Search for the apps.

Note that I can search for and find Hulu. I also have Hulu installed.

I can search for and find Disney+. I also have Disney+ installed.

There is no ESPN+ app, as ESPN+ is a service that is available through the ESPN app. I can search for and find ESPN. I also have ESPN installed.

These apps are on my Roku Streambar, my Roku Streaming Stick+, my Roku Ultra, and my Roku TV. I haven't look at other model Roku devices I manage. I'm strongly convinced it's not Roku, but the app. And Roku doesn't build the apps. Disney built those. And the apps include what device model numbers they'll show for.

DBDukes
http://www.dbdukes.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
0 Kudos
Echo218
Level 7

Re: Cannot find Hulu or Disney+ on Roku 8216x

I've already done those steps, and I still can't find it. I might try buying another device and seeing if that works. Maybe my TV is just incompatible. Even though it's new? I'm slightly frustrated since it took like 30 minutes for the virtual Disney+ chat to ask me 3 questions and tell me to contact Roku. 😵‍💫 

 

0 Kudos
DBDukes
Community Streaming Expert

Re: Cannot find Hulu or Disney+ on Roku 8216x


@Echo218 wrote:

I've already done those steps, and I still can't find it. I might try buying another device and seeing if that works. Maybe my TV is just incompatible. Even though it's new? I'm slightly frustrated since it took like 30 minutes for the virtual Disney+ chat to ask me 3 questions and tell me to contact Roku. 😵‍💫 


I'm not suggesting you do this -- not really -- but if you went to a retailer that had a very lenient return policy, and got a really cheap Roku that's supported (all the current devices) and tried it, you might find that it works.

Of course, if it doesn't, that ... hmmm. Something comes to mind trying to figure out if a new Roku doesn't see it. Is your account a US account? Was it set up from a US IP address? You said you aren't using a VPN, but if you were using one when you set up the account, it could think your account is non-US, which would cause the same thing.

Also, go to https://whatismyipaddress.com/ and see where it says you are.

DBDukes
http://www.dbdukes.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
0 Kudos
Echo218
Level 7

Re: Cannot find Hulu or Disney+ on Roku 8216x

I got this TV in the states but I think I did make my account in Germany. Wouldn't it update to the new IP address though? My IP shows as Montana. 

0 Kudos