Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Kujo
Level 7

Cannot add discovery plus channel

Cannot download discovery plus channel. Get message install failed could not download app error. Any suggestions?

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3 REPLIES 3\
RokuMary-F
Roku Employee
Roku Employee

Re: Cannot add discovery plus channel

Hi @Kujo,

Welcome to the Roku Community! I understand that you're unable to download Discovery +.

I'd be happy to take a closer look to see how we can help. 

What Roku model device are you using?

You can add the channel/s by going to Home > Streaming Channels > Search Channels or you add the channel through the Roku channel store, you may refer to this link: discovery plus | Roku Channel Store | Roku

Once added, the channel will not immediately appear on your Roku device. Your Roku device checks every 24 hours for any new channels you have added from the website and automatically installs them. If you would like to download immediately, go to your Roku device and select Settings > System > System update > Check now.

For full information on this, you can take a look at this link: How do I add channels to my Roku® streaming device? | Official Roku Support

If you are still having any issues with adding the channel after following these steps, please provide the serial number of your Roku device so we can assist further.

Kind regards,
​​​​​​​Mary

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Kujo
Level 7

Re: Cannot add discovery plus channel

The steps provided did not work. Serial number 1EJ46Y014860

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RokuMary-F
Roku Employee
Roku Employee

Re: Cannot add discovery plus channel

Hi @Kujo,

Thanks for keeping in touch and providing the additional information.

Discovery + is available on selected Roku device models and the Roku Streaming Stick (3400X) is not a supported model.

Find more info at Browsers and devices supported by discovery+ – discovery+ (discoveryplus.com) 

Please let us know if there's anything else we can help you with.

Many thanks,
Mary

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