Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Cannot add channel on express+ or Roku3. Says installed on web.

Used to have Philo installed last year.  Removed it.  Trying to add it to new express+ and I get 'cannot add channel'.  Went online and it says that the app is installed.  Plugged in old Roku 3 and channel is not there.  Tried to add it, says same thing 'cannot add channel'.  How do I get it installed on express+

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