Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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hanglider
Level 7

Cannot add ‘The Roku Channel’

I purchased a Roku Express and get a

Channel instal failed

message when I try and add the Roku Channel (live in Australia). How can I solve this?
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6 Replies
jeffrok
Level 11

Re: Cannot add ‘The Roku Channel’

In which manner are you installing it? Is it available in the Channel Store on the Roku, ot are you trying to do it through the Australian Roku web page?
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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hanglider
Level 7

Re: Cannot add ‘The Roku Channel’

i am trying to install using the roku handset.
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trekkeriii
Level 10

Re: Cannot add ‘The Roku Channel’

I don't think Roku Channel is available outside the USA and Canada yet is it?
http://trekkeriii.com/Roku_PHP_list.php
Router - ASUS RT-AC68U
ISP - TWC - 50 Mbps/5 Mbps
Net+ Cert
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hanglider
Level 7

Re: Cannot add ‘The Roku Channel’

I haven’t been able to find out. I am also trying to install Acorn TV channel which also won’t add. Acorn claim it works in Australia using Roku but the add channel won’t come up.
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trekkeriii
Level 10

Re: Cannot add ‘The Roku Channel’

I don't think Roku is technically supported in Australia, so I doubt the channel would be either. They would have to negotiate with Australian copyright holders for the Roku Channel library for Australia. 
http://trekkeriii.com/Roku_PHP_list.php
Router - ASUS RT-AC68U
ISP - TWC - 50 Mbps/5 Mbps
Net+ Cert
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hanglider
Level 7

Re: Cannot add ‘The Roku Channel’

ok thanks, that is disappointing because Acorn Tv advised me in an email that I could access it in Australia using Roku.
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