Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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drkpkg
Level 7

Cannot add HBO max from website and app in roku premiere

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Well, I have Roku premiere in my SmartTv and cannot add HBO max, there is a restriction country? I'm living in Bolivia and it's frustrating, same thing happened before for Disney plus, with that I add it from channel code. There is a way to add HBO max in that way??

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renojim
Community Streaming Expert

Re: Cannot add HBO max from website and app in roku premiere

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Not all channels are available in all regions as you've seen.  That channel you added via a code may or may not be legitimate.  It's up to the provider to make channels/apps available in different regions.  You can try to contact HBO and let them know that you want their Roku channel to be available in Bolivia.

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renojim
Community Streaming Expert

Re: Cannot add HBO max from website and app in roku premiere

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Not all channels are available in all regions as you've seen.  That channel you added via a code may or may not be legitimate.  It's up to the provider to make channels/apps available in different regions.  You can try to contact HBO and let them know that you want their Roku channel to be available in Bolivia.

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drkpkg
Level 7

Re: Cannot add HBO max from website and app in roku premiere

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HBO Max Is official right now in my country, also Disney plus, I think the problem is Roku that consider my country as not supported. 

makaiguy
Community Streaming Expert

Re: Cannot add HBO max from website and app in roku premiere

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@drkpkg wrote:

HBO Max Is official right now in my country, also Disney plus, I think the problem is Roku that consider my country as not supported. 


The channel owners must code the Roku-compatible version of their apps to be operable in your country.  Sometimes this aspect lags behind the channels making their own stand-alone apps and web access available.  And sometimes it gets overlooked and takes prodding from users.

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I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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MarioEcu
Level 7

Re: Cannot add HBO max from website and app in roku premiere

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Hola, Soy de Ecuador y tengo el mismo problema solo tengo acceso a Netflix y YouTube.. Hbo Disney prime nada 

atc98092
Community Streaming Expert

Re: Cannot add HBO max from website and app in roku premiere

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It is up to the provider (Disney, HBO) to allow their channels to be available on Roku devices in specific countries. Roku cannot override those settings. Only the provider can make them available. You have to contact the provider and tell them you want their channel on Roku devices in your country. Translated with Microsoft translator.

Depende del proveedor (Disney, HBO) permitir que sus canales estén disponibles en dispositivos Roku en países específicos. Roku no puede anular esos ajustes. Solo el proveedor puede ponerlos a disposición. Debe ponerse en contacto con el proveedor y decirle que desea su canal en los dispositivos Roku en su país. Traducido con el traductor de Microsoft.

Dan

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DBDukes
Community Streaming Expert

Re: Cannot add HBO max from website and app in roku premiere

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@MarioEcu @drkpkg 

Roku is supported in the following countries:

  • United States
  • Canada
  • France
  • United Kingdom
  • Germany
  • Argentina
  • Brazil
  • Chile
  • Colombia
  • Costa Rica
  • El Salvador
  • Guatemala
  • Honduras
  • Mexico
  • Nicaragua
  • Panama
  • Peru

That's where Roku sells their devices. That's it. That's the complete list.

Other third parties may decide to re-sell Roku devices in other countries, but Roku doesn't support them.

Many app developers choose to not support their app/service via Roku in a location that Roku itself doesn't support. Some don't care and assume all support for those area. The ones you're using limit function to supported areas.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

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arcangelx
Level 8

Re: Cannot add HBO max from website and app in roku premiere

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Hello, 

But https://community.roku.com/t5/Channel-Issues-Questions/Cannot-add-HBO-max-from-website-and-app-in-ro... 

says that the issue is Not Roku at Ecuador, instead of that is HBO MAX who dont allow Ecuador,...

I have 2 Rokus and I dont know why, f the better apps are not allowed here in Ecuador. 

Please somebody could reach HBO MAX, or ROKU can be a Nexo to us Final Users to post this kind of Resquests? I paid for the Roku, and have a HBO MAX Subscription but I cant enjoy them together ...

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arcangelx
Level 8

Re: Cannot add HBO max from website and app in roku premiere

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Hello, 

I have 2 Rokus and I dont know why, if the better apps are not allowed here in Ecuador. 

Please somebody could reach HBO MAX, or ROKU can be a Nexo to us Final Users to post this kind of Resquests to HBO?   I paid for the Roku, and have a HBO MAX Subscription but I cant enjoy them together...

 

Christmas Wish!

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atc98092
Community Streaming Expert

Re: Cannot add HBO max from website and app in roku premiere

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@arcangelx there's nothing Roku can do to change it. Only HBO can make Max available in your country on Roku devices. Sometimes there are legal reasons they don't offer it, as they might not have permission to stream some of their content in a particular country. That of course is content they don't own themselves. Or they might have an agreement with some other provider to stream their content in a particular location, so they aren't allowed to stream it themselves. 

Dan

Roku Community Streaming Expert

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I am not a Roku employee, just another user.