I have a strange problem that I cannot resolve. I added the History Channel App to my Roku 3 and activated it using my Cable account. When I open the Channel I see my Cable companies name and logo at the top and I can view the free unlocked episodes of all shows such as Pawn Stars, but when I try to view other seasons that have been unlocked, the Roku immediately takes me back to the Home screen. This also happens on the A&E Channel as well. All other channels that required me to activate using my same Cable Account work fine as do all other channels such as Netflix, Crackle, etc. I was on the phone with Roku support and my Cable company support for over an hour changing settings, password and resetting the Roku to no avail.
Does anyone else have this problem or any suggestions on what to do or how to proceed? Thanks.
Thanks for the replies dfgsrzwer and Basil. I just performed all of the steps in the order as Basil suggested. Nothing changed. My Roku is running the latest update version. I should have mentioned earlier that my son lives closeby and uses the same cable company as I do. He has a Fire TV box and the History channel works fine on his box. Would there be a difference at my Cable company if you are using a Roku versus an Amazon Fire TV?
OK,I just tried it at my Son's house. Uninstalled the History channel, rebooted the Roku and authenticated. Same problem. My son then authenticated using his Cable login and again it does not work. So I'm left with two possibilities:
1. My Roku 3 is defective
2. Our Cable provider is having an issue between them and History Channel.
I really doubt my Roku is defective since all other channels work. So I will call my Cable company tomorrow and see what they can find.