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Booboomedic
Reel Rookie
‎04-28-2022 03:36 PM

Re: Cannot access Popcornflix

Every problem I've had (such as River TV previously) gets the answer "you'll want to contact the channel provider support directly to inquire further". 

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DidiY
Newbie
‎06-29-2022 05:12 PM

Re: Cannot access Popcornflix

I have exactly the same issue.

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RokuMary-F
Community Moderator
Community Moderator
‎07-04-2022 01:16 PM

Re: Cannot access Popcornflix

Hi @DidiY,

Welcome to Roku Community!

I'd be happy to take a closer look to see how we can help get you up and running.
A few questions here to better understand what you're experiencing: 
1. Are you using a Roku TV or a Roku device?
2. Does the issue only occur on a specific channel or all channels on your Roku device?
3. Are you receiving error messages or codes when accessing the channel?
4. What troubleshooting steps have you taken so far to try to resolve the issue?
5. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?
With more information, we will be able to assist you further.


Best regards,
Mary

Mary F.
Roku Community Moderator
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