Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Cannot Access Qello on Roku Channel app on my computer

I signed up for a free trial of Qello. I used my Roku account to sign up for it. It works great on my Roku device. The subscription shows on my Roku account. However, if I go to play a Qello video from within the Roku app that I'm signed into on my computer, it asks me to register for a trial. Seems as if it's not recognizing I'm already registered.

Any ideas? Thanks.

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