Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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plentypepper
Level 7

Canada Entertainment Channel - won't add

Hi, I've tried to add the Canada Entertainment channel via my laptop and my Roku TV.  No luck, every time I try I get the following message:

Oops. The channel could not be added due to an unexpected problem.

Any workarounds or ideas would be greatly appreciated!  Thanks in advance.

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8 REPLIES 8\
James007
Level 7

Re: Canada Entertainment Channel - won't add

I have the same problem with error message "Oops. The channel could not be added due to an unexpected problem."

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RokuMary-F
Roku Employee
Roku Employee

Re: Canada Entertainment Channel - won't add

Hi @James007,

Welcome to the Roku Community!

I will do my best to assist you and I understand that you receiving an error in adding the Canada Entertainment channel.

Please be guided through this link on how to add channels to the Roku device: How do I add channels to my Roku® streaming device? | Official Roku Support Canada 

You may also refer to this link to add the channel from the Roku channel store: Canada Entertainment | TV App | Roku Channel Store | Roku
We would recommend trying to perform a manual update on your Roku device to see if you are still experiencing the issue you are reporting.
For more information about how to check for a manual update, visit our Support page here: How do I update the software on my Roku® streaming device? | Official Roku Support Canada
Instructions to manually update your software:
1. Navigate to Settings
2. Select System
3. Select System update
4. Select Check now 

Please try doing this and see if it helps with what you're experiencing.

Best regards,
Mary

 

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Installation
Level 7

Re: Canada Entertainment Channel - won't add

After subscribing in November, I cancelled after a few days because I could not get the app to log on properly.  I already explained the situation here.  It's bee months since my subscription has been cancelled but I still can't removed the channel from my ROKU device.  This CANADA app has been problematic.  I am really wondering if this app really works.  

So still stuck with the App although I am not a subscriber.

Otherwise ROKU is working great.  I don't even have the option to remove the APP as there is not selection as such anymore.

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renojim
Community Streaming Expert

Re: Canada Entertainment Channel - won't add

@Installation, so when you highlight the channel on the Home Screen and press * on the remote you don't get the option to remove the channel?  Do you get the option to manage the subscription?  Usually you get one or the other.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Installation
Level 7

Re: Canada Entertainment Channel - won't add

Yes indeed this is what I get 

Manage subscription but I am not a subscriber anymore. I was told that once my subscription would expiry I would again get the option to remove the channel but that is not the case. My subscription has been terminated in December. I never had access to the Canada Entertainement channel 

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Installation
Level 7

Re: Canada Entertainment Channel - won't add

I forgot to mention. Even if I go to manage subscription and I ask to remove it, it keeps  saying unable to remove channel 

 

so I will live with the icon on my panel 

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plentypepper
Level 7

Re: Canada Entertainment Channel - won't add

Thanks Mary, none of your solutions worked.  It seems like other people are having problems with this channel as well.  I'm done trying to fight with it.  

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RokuMary-F
Roku Employee
Roku Employee

Re: Canada Entertainment Channel - won't add

Hi @plentypepper,

Thanks for the follow-up.

Aside from this channel, are you able to add another channel without an error?

Can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

Please let us know and we'll continue assisting you from there.

Best regards,
Mary

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