Channel Issues & Questions

[Kmilus]

Can’t watch channels I pay for streaming channels, bet and bet +

[RokuDanny-R]

@Kmilus

Thanks for the post.

Can you provide more information about the issue you are experiencing? What exactly are you seeing? What Roku device model are you using?

With more information we will be able to assist you further.

Thanks,
Danny

[LisaBlue99]

Paying for a channel that comes up fatal error it’s cancelled due still paying for this month 

[DBDukes]

What is the app?

What is the Roku device? Settings > System > About

Model and Software version

Describe the problem. Note that these two examples are not the same and should be described differently:

Example 1:
Select WidgetTV app. Press OK. After two seconds, screen goes black with a box stating "Fatal error. Try again."

Example 2:
Select WidgetTV app. Press OK. App launches. Select video to play. Screen goes black with a box stating "Fatal error. Try again."

We need at least that level of detail to replicate the issue to troubleshoot.