Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Kmilus
Level 7

Can’t watch streaming channels that I pay for

Can’t watch channels I pay for streaming channels, bet and bet +

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3 REPLIES 3\
RokuDanny-R
Roku Employee
Roku Employee

Re: Can’t watch streaming channels that I pay for

@Kmilus

Thanks for the post.

Can you provide more information about the issue you are experiencing? What exactly are you seeing? What Roku device model are you using?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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LisaBlue99
Level 7

Re: Can’t watch streaming channels that I pay for

Paying for a channel that comes up fatal error it’s cancelled due still paying for this month 

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DBDukes
Community Streaming Expert

Re: Can’t watch streaming channels that I pay for

What is the app?

What is the Roku device? Settings > System > About

Model and Software version

Describe the problem. Note that these two examples are not the same and should be described differently:

Example 1:
Select WidgetTV app. Press OK. After two seconds, screen goes black with a box stating "Fatal error. Try again."

Example 2:
Select WidgetTV app. Press OK. App launches. Select video to play. Screen goes black with a box stating "Fatal error. Try again."

We need at least that level of detail to replicate the issue to troubleshoot.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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