Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Salmonroll
Level 7

Can't sign out of HBO Max app

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I'm currently logged into a HBO Max account (on the roku app) that is no longer in use and I need to log out of the unsubscribed HBO account on my Roku TV in order to watch shows on a new account that has an active subscription. I have tried removing the channel and unplugging the TV for 30+seconds, plugging it back in, redownloading the HBO Max app, and I'm still stuck using the same account that needs its subscription renewed. What do I need to do to reset the login for the HBO Max app on my Roku?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Can't sign out of HBO Max app

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@Salmonroll

For more information about that channel's authentication and functionality, you'll want to contact HBO Max support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HBO Max support here: https://help.hbomax.com/ContactUs
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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DBDukes
Level 16

Re: Can't sign out of HBO Max app

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Most apps like that have a Settings icon that offers Sign Out as an option. 

DBDukes
https://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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Salmonroll
Level 7

Re: Can't sign out of HBO Max app

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Unfortunately there's only the option to "switch user" or "delete profile" but there's no way (that I can see) to log out of the account and then sign into a different one. If there is please let me know where to find it on the Roku HBO Max app! 

Thank you

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RokuDanny-R
Roku Employee
Roku Employee

Re: Can't sign out of HBO Max app

Jump to solution

@Salmonroll

For more information about that channel's authentication and functionality, you'll want to contact HBO Max support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HBO Max support here: https://help.hbomax.com/ContactUs
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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