Channel Issues & Questions

[Salmonroll]

I'm currently logged into a HBO Max account (on the roku app) that is no longer in use and I need to log out of the unsubscribed HBO account on my Roku TV in order to watch shows on a new account that has an active subscription. I have tried removing the channel and unplugging the TV for 30+seconds, plugging it back in, redownloading the HBO Max app, and I'm still stuck using the same account that needs its subscription renewed. What do I need to do to reset the login for the HBO Max app on my Roku?

[DBDukes]

Most apps like that have a Settings icon that offers Sign Out as an option. 

[Salmonroll]

Unfortunately there's only the option to "switch user" or "delete profile" but there's no way (that I can see) to log out of the account and then sign into a different one. If there is please let me know where to find it on the Roku HBO Max app! 

Thank you

[RokuDanny-R · Accepted solution]

@Salmonroll

For more information about that channel's authentication and functionality, you'll want to contact HBO Max support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HBO Max support here: https://help.hbomax.com/ContactUs
 

Thanks,
Danny