Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Knates
Level 8

Can't sign into YouTube account on Roku 2020

Woke up this morning signed out of my YouTube account on Roku. When I try to sign in it signs me into a secondary account I have instead if the one I always use. I've tried everything I can think of including removing the secondary account, restarting roku, signing in mean manually with my email and trying to do it with my mobile app. Nothing works.

10 Replies
Kam789
Level 8

Re: Can't sign into YouTube account on Roku 2020

I had the same problem signing into my new Roku Streaming Stick+ could not use the brand account that I wanted.  Did you find a solution?

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Knates
Level 8

Re: Can't sign into YouTube account on Roku 2020

Hi Kam789, 

 

I did! Here'es the process I used:

Steps to add another channel on your Roku YouTube app:

  1. Open Roku
  2. Open the YouTube app
  3. Under Accounts (top left drop-down) select "Add Account"
  4. Select <sign in> <sign in with phone> <try another way> 
  5. You will be prompted to go to youtube.com/activate. 
  6. Use your phone or PC browser for this to enter the code shown on the screen.
  7. You may have to verify it’s you

I hope that works for you too.

 

Kam789
Level 8

Re: Can't sign into YouTube account on Roku 2020

Thanks.  For some reason this device does not give me "try another way," Glad yours worked.

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Knates
Level 8

Re: Can't sign into YouTube account on Roku 2020

The day I was having an issue, there was one screen missing from the YouTube app, which is now there again. It was right after the app loaded, the screen that shows the channel you are in and right next to it is a circled + sign and the option to add a channel. Is that not there on your screen?

Kam789
Level 8

Re: Can't sign into YouTube account on Roku 2020

Now, the windows and options are there.  Perhaps, the new device needed time to fully sync or changing my Roku e-mail address to match the YouTube account helped.  I changed the Roku e-mail back afterwards.  So far, it works.  Thanks for your input.

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wonderles
Level 7

Re: Can't sign into YouTube account on Roku 2020

Amazing! This has been driving me nuts and I have been searching and searching for answers.  Thank you so much!!

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Knates
Level 8

Re: Can't sign into YouTube account on Roku 2020

Good to know it helped!

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jestas2020
Level 7

Re: Can't sign into YouTube account on Roku 2020

This does not work for me. Apparently, I was bounced out of a brand account that I didn't know I had. This is where all of my youtube subscriptions and history are.  It is not coming up as an option to sign into, with either the mobile app option (Roku doesn't find my phone, despite being on the same wifi), nor does it find the brand option using the browser activation option. What else to try?

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jestas2020
Level 7

Re: Can't sign into YouTube account on Roku 2020

Apparently, because my connection for the Roku was wired, there was no warning to switch to a wifi connection to connect to my mobile device. Once I did that, the instructions for signing in worked for the brand account. 

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