Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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CAMe
Level 7

Can't see Peacock on any of our Roku devices

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I know I messed up. I added Peacock to my account online, not on the devices. Peacock doesn't show up on any of them. I can't delete the Peacock app online, and everything I've found about deleting a channel/app says go to the device and delete it from there. Well, it's not showing up so I can't delete it from there.

Am I stuck without Peacock? Don't tell me to factory reset my devices... the Spectrum app will disappear if I do.

 

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StreamerUser
Community Streaming Expert

Re: Can't see Peacock on any of our Roku devices

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You didnt mention your Roku model #s:  Settings/System/About

This is important, because Peacock TV has model restrictions:

https://www.peacocktv.com/help/article/what-devices-and-platforms-are-supported-by-peacock

Roku:
Roku 2 (4210X model only)
Roku 3 & 4 (model 4200X or later)
Roku Streaming Stick (model 3600X or later)
Roku Express/Express+ (model 3900X or later)
Roku Premiere/Premiere+ (model 3920X or later)
Roku Ultra/Ultra LT (model 4640X or later) 
Roku TV and Smart Soundbar (model 5000X or later)

Adding it via device or via the browser wont make any difference if your models arent supported.

FYI, Factory Resets dont remove apps from the account (apps are account associated, not device associated) - the apps will be restored once you re-activate your Roku.

 

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

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3 Replies
StreamerUser
Community Streaming Expert

Re: Can't see Peacock on any of our Roku devices

Jump to solution

You didnt mention your Roku model #s:  Settings/System/About

This is important, because Peacock TV has model restrictions:

https://www.peacocktv.com/help/article/what-devices-and-platforms-are-supported-by-peacock

Roku:
Roku 2 (4210X model only)
Roku 3 & 4 (model 4200X or later)
Roku Streaming Stick (model 3600X or later)
Roku Express/Express+ (model 3900X or later)
Roku Premiere/Premiere+ (model 3920X or later)
Roku Ultra/Ultra LT (model 4640X or later) 
Roku TV and Smart Soundbar (model 5000X or later)

Adding it via device or via the browser wont make any difference if your models arent supported.

FYI, Factory Resets dont remove apps from the account (apps are account associated, not device associated) - the apps will be restored once you re-activate your Roku.

 

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

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renojim
Community Streaming Expert

Re: Can't see Peacock on any of our Roku devices

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Also, keep in mind that if you add something via the website you have to check for updates or wait a day for it to show up.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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CAMe
Level 7

Re: Can't see Peacock on any of our Roku devices

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Thank you. There's my answer. Our Roku devices aren't listed. I appreciate the fast response.

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