Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Joey13
Level 7

Can't rent movies, problems renting movies

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I've rented movies before on different channels, but a few days ago I have been trying to rent movies and a message appears saying " unable to compete transaction, there is an unexpected error, please try your purchase again "

I've been trying for a while now and no luck, my credit info is good and everything is on point. What's wrong ?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Can't rent movies, problems renting movies

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Hi @Joey13

Thanks for the post.

For these issues, please reach out to our support team directly for your 'Account or billing' issue, here: https://support.roku.com/contactus.They will be able to further assist you.
 

Thanks,

Cyril

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Can't rent movies, problems renting movies

Jump to solution

Hi @Joey13

Thanks for the post.

For these issues, please reach out to our support team directly for your 'Account or billing' issue, here: https://support.roku.com/contactus.They will be able to further assist you.
 

Thanks,

Cyril

Danny R.
Roku Forum Moderator
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