Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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MattNZ
Level 7

Can't play movies on Redbox channel

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I am unable to play any title I purchase on Redbox channel. I am able to play previews, but not any titles that I purchase.Roku.jpg

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1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Can't play movies on Redbox channel

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@MattNZ 

Thanks for the update.

If the issue remains unresolved, I'd recommend reaching out to Redbox directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Redbox channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://help.redbox.com/contact

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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4 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Can't play movies on Redbox channel

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@MattNZ 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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MattNZ
Level 7

Re: Can't play movies on Redbox channel

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Hi Danny

I tried this but it hasn't worked.

Any other ideas?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Can't play movies on Redbox channel

Jump to solution

@MattNZ 

Thanks for the update.

If the issue remains unresolved, I'd recommend reaching out to Redbox directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Redbox channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://help.redbox.com/contact

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Deni509
Level 7

Re: Can't play movies on Redbox channel

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Did you get this fixed? I am getting the same message.

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