Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Can’t login to my NHL app on Roku Ultra

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Hello, 

Recently my NHL app was inadvertently uninstalled. At the time it happened it was working fine. I reinstalled and I have tried unsuccessfully to re-login to my NHL account on my Roku Ultra. The login works fine on my Firetv and my Roku built into my television. I have tried uninstalling and reinstalling to frustrating same results. At a total loss. Any help, ideas or troubleshooting suggestions. 

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Roku Employee
Roku Employee

Re: Can’t login to my NHL app on Roku Ultra

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@BeBadd 

Thanks for the inquiry.

Please be sure that after uninstalling the channel, that you restart your device before adding the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to the NHL channel directly to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist. 

You can reach them here: https://www.nhl.com/info/nhltv-support.

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Can’t login to my NHL app on Roku Ultra

Jump to solution

@BeBadd 

Thanks for the inquiry.

Please be sure that after uninstalling the channel, that you restart your device before adding the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to the NHL channel directly to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist. 

You can reach them here: https://www.nhl.com/info/nhltv-support.

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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